Share what you know with millions of people
Focus is the best place to turn what you know into remarkable content
Oct. 20, 2010
Dharmendar Kumar
and
10 other people
answered this question
What are the most important Call Center Metrics?
When we talk about inbound call center performance indicators that intrest the high level management is the TSF means "Telephone Service Factor" it gives an holistic view on the KPI's mentioned above by others such as wait time, nos of calls, Average speed of answer, ... more