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Doug Steinschneider

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President, DCS Group

80 points

I’ve been a trusted IT advisor to small businesses since 1985. My career started selling pc’s with accounting software. I then did network implementations followed by database development for sales and marketing. This evolved into consulting on sales ...

I’ve been a trusted IT advisor to small businesses since 1985. My career started selling pc’s with accounting software. I then did network implementations followed by database development for sales and marketing. This evolved into consulting on sales and marketing automation.

An incorrect consensus amongst resellers is that small businesses can handle only basic technology. Small businesses owners have a clear vision of what they want to accomplish. We break their projects down into affordable phases and stay with them to keep the momentum going.

We provide holistic technology support and strategy by learning our clients business thoroughly.

If you speak with our clients you'll find I've convinced them not to guess when making even small technology decisions - a quick call at anytime can prevent all kinds of headaches later.

Many small businesses need a flat rate service which is now possible if they delegate IT management to DCS Group. Proactive maintenance prevents emergencies.

Let DCS Group enable your small business to enjoy advanced technology in a safe and sustainable way.

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May 14, 2012

Doug Steinschneider and 3 other people answered this question

What are the top commercial real estate CRM vendors?

Hi Sara,
I did research for a commercial real estate company. We chose:
www.ascendix.com/ascendix-real-estate-crm.php
Doug

Information Technology

Commercial Real Estate

Jan. 27, 2012

Doug Steinschneider and 2 other people answered this question

Why does SalesForce.com have such a vast footprint?

Reasons for Salesforce's "large footprint":
1. First to market: This is one area of their hype that is based on fact - it was visionary for Benioff to create a single instance massive oracle powered web server/service in 1999. Especially after the 90's application server ... more

Sales Force Automation

Sales Process Improvement

Sept. 12, 2011

Doug Steinschneider recommends this answer by Matt Richardson

What do you think of President Obama's proposed American Jobs Act?

In short, expensive and not effective. I'll tell you why, before you answer this question you must ask yourself, what is government’s role in the economy. The answer, I believe is non intervention. I believe that it's not a question of what the government should ... more

Human Resources

American Jobs Act

Economy Payroll Tax

Aug. 10, 2011

Doug Steinschneider and 1 other person answered this question

Does SFA make sense for smaller organizations?

The term Sales Force Automation can be broadly defined. From simply scheduling call backs in a contact manager to a sophisticated series of automated marketing and sales workflow steps. To support the latter a small company needs to have every employee onboard with the program. ... more

Enterprise Software

Sales Force Automation

Aug. 4, 2011

Doug Steinschneider recommends this answer by Chris Selland

Did we 'fail' at CRM?

First of all, Gartner has been milking this 'CRM Failure' theme forever - but I guess that gives them the right to continue. Whatever.
While it is entirely true that many companies struggled with CRM when the term first came 'in vogue' in the '90's (I ... more

Enterprise Software

July 28, 2011

Doug Steinschneider recommends this answer by Kathy Herrmann

Why is there so much excitement around social CRM?

Hi Caty! Good question. It's a long answer but here's a few highlights.
SCRM strategy centers on engaging, collaborating, and connecting with customers. It refers to the holistic corporate adoption of activities that occur both internally and externally to the company and incorporates all of a ... more

Customer Service

Customer Experience

June 15, 2011

Doug Steinschneider and 1 other person answered this question

Is MS Dynamics CRM2011 that much better than MS Dynamics CRM 4.0?

The answer to this question would depend on a company's current MS Dynamics CRM 4.0 implementation. If you are planning on further customization the new version is vastly better in that department. There are lots of small usability tweaks the users will enjoy. It introduces ... more

MS Dynamics CRM

May 27, 2011

Doug Steinschneider and 8 other people answered this question at this roundtable

Why Your SMB Should Consider Investing in CRM [5/26 @ 11 am]

Why aren't SMBs using CRM?

I’ve put hundreds of sole proprietors onto Act! and GoldMine over the past twenty years. Back then there was no Outlook and spreadsheets were for crunching numbers rather than visual databases.
For the past 10 years sales people left on their own used Outlook for ... more

May 23, 2011

Doug Steinschneider and 4 other people answered this question

Benioff claims Microsoft is pursuing a "Zune Strategy" with its cloud offerings. What does he mean?

Benioff has been serving marketing koolaid for years. The "No Software" marketing was disingenuous because CRM requires integration with software and therefore must be software. In fact the lack of affordable integration tools led us to drop the product. I think Microsoft's "Don't Get Forced" ... more

Information Technology

Cloud Computing

May 20, 2011

Doug Steinschneider and 23 other people answered this question

What is the best CRM software for small business?

I would agree with the consensus here that online makes most sense. I have worked with many on premise and online solutions over the years.
My personal favorite is Microsoft Dynamics CRM which is available until June 30th 2011 at a promotional price of $34/month/user. ... more

March 30, 2011

Doug Steinschneider and 3 other people answered this question

What are some of the top real estate CRM providers?

Here's a great one for commercial real estate brokers:
http://www.ascendix.com/ascendix-real-estate-crm.php?page=brokerages.php
It's a cloud solution based on Microsoft Dynamics CRM which is very flexible. It can be easily extended if you have a unique requirement more

March 8, 2011

Doug Steinschneider and 6 other people answered this question

How do you boost CRM end-user adoption rates?

An old SFA sage once told me in the early 90's that you must make it easier to do it right using the system than not using the system :) more

Customer Service

Feb. 22, 2011

Doug Steinschneider and 1 other person answered this question

What CRM company has made the most strides over the past year?

The answer should depend greatly on your unique selling environment but here's my 2 cents without that information.
Microsoft CRM 2011 is a major upgrade from version 4 released in 2007. You can now subscribe online with just one user. I've been using CRM software ... more

Feb. 12, 2011

Doug Steinschneider and 8 other people answered this question

Which CRM has the best mobile application?

Microsoft CRM Online and on-premise versions include the free browser based Mobile Express that works nicely on any large screen phone. Several firms such as CWR Mobility and TenDigits make MS CRM apps that I would look at if you will be making heavy use ... more

Information Technology

Feb. 1, 2011

Doug Steinschneider and 11 other people answered this question

What are good CRM systems for a one person company?

When Act! was first released it was a single user app. I setup 100's of people on it, at that time the decision to organize contacts was an individual decision to replace your rolodex or index card file. I switched to GoldMine because it worked ... more

Jan. 29, 2011

Doug Steinschneider is now following

Jan. 29, 2011

Doug Steinschneider and 2 other people answered this question

What are your thoughts about the new Microsoft Dynamics CRM 5.0, which is in the cloud?

Microsoft Dynamics CRM 2011 (people are pronouncing it "twenty-eleven") brings the Online version to parity with the on-premise version.
The integration of CRM 2011 into Outlook 2010 is much deeper than previous versions of CRM for Outlook. You can now perform most actions from within ... more

Information Technology

Cloud Computing

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