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Douglas Crets

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Director, dB C Media

40 points

Community manager for hire.
Blogger @fastcompany
social media strategist
building better businesses through conversation

July 27, 2011

Douglas Crets and 3 other people answered this question

Which web property that you visit/use would be most devastating if it suddenly disappeared tomorrow?

On second thought, I would be really upset if Failblog went down.

Customer Service

Information Technology

July 17, 2011

Douglas Crets is now following Leslie Whittaker and 4 other people

July 17, 2011

Douglas Crets recommends this answer by Jake Hodge

Is traditional marketing dying?

Yes, it is. Traditional marketing is about command and control positioning, messaging, and campaigning. In this world, the vendor decides broadcasts or pushes a message to a target audience. This works particularly well with mass media vehicles such as TV, print, and radio.
The internet changes ... more

July 17, 2011

Douglas Crets asked a question

What free resources are available to help build models for TV audience reach and measurement?

Audience Measurement

July 10, 2011

Douglas Crets recommends this answer by Susan Solovic

Do you think Gen Y employees are better suited for startups or more established companies?

I must say based on the research I've seen, Gen Y employees are must better suited for an entrepreneurial organization -- but that could be a large or small company. They want to be able to work in their own style. They have grown up ... more

Customer Service

Human Resources

July 10, 2011

Douglas Crets and 18 other people answered this question

How can I tell if I'm a micromanager?

Interesting, but don't you think the employee and employer relationship would trump the incentive or the need to tell you that you were a micromanager? I have a feeling that some, if they did perceive you to be such, would not tell you. more

General Management

Human Resources

July 8, 2011

Douglas Crets and 5 other people commented on this post

My first 24 hours with Google+

This was great, Robert. I am glad that I read it, and I need to Tweet this out. Thanks. more

Information Technology

May 31, 2011

Douglas Crets and 8 other people answered this question

Who should "own" social CRM? Sales? Customer Service? Someone else?

The whole team should "own" it, if by own you are referring to the sense of responsibility for getting answers, getting solutions to the customer, and improving the system. Customer service doesn't seem to me to be a point-to-point solution as much as it is ... more

Customer Service

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