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Durc Ayel

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Director of Special Campaigns

10 points

Feb. 23, 2011

Durc Ayel asked a question

What are the basic features included in any phone system?

Information Technology

Business Telephony

Feb. 8, 2011

Durc Ayel asked a question

Will Facebook ever be able to break into the enterprise market?

Enterprise Collaboration

Enterprise Marketing

Feb. 7, 2011

Durc Ayel recommends this answer by Jaxi West

What is the best way to sell to women?

George
You have a lot to learn about sales, business and building relationships. you don't need to have a high end product/service to approach sales the excellent way Don informed and reminded us all. You can do it if you have a $5 item. It's all ... more

Jan. 31, 2011

Durc Ayel asked a question

Are images/ design a key part of your market research deliverables?

Market Research

Presentation Design

Jan. 26, 2011

Durc Ayel asked a question

What are best practices for phone vs. online survey recruitment?

Data Collection

Market Research

Jan. 21, 2011

Durc Ayel asked a question

Off the Shelf vs. Out of the Box: are these the same thing?

Information Technology

Naming Conventions

Jan. 19, 2011

Durc Ayel asked a question

What is the difference between market research and marketing research?

Market Research

Marketing Research

Jan. 19, 2011

Durc Ayel recommends this answer by "Hania" (Anna) Whitfield

Do Employee Satisfaction surveys do any good?

Great comments. As several have mentioned, corporate culture is key and directly affects the effort of a survey.
Here are some scenarios that sabotage the survey:
1. Senior management is not sufficiently engaged with the employees to understand their comments and disregards their comments as whining.
2. ... more

General Management

Jan. 18, 2011

Durc Ayel asked a question

Is it wise to invest in market research on my target audience/market before starting my business?

Market Analysis

Market Research

Jan. 18, 2011

Durc Ayel recommends this answer by Margaret Johnson

Focus Research Insight: When should a company hire a consultant for technology evaluation?

This is a very complex question. The challenge of most IT organizations is that they don't know what they don't know. We have all seen numerous examples of technology decisions made that, to us consultants, appear to have been made in a vacuum. And we ... more

Information Technology

Jan. 12, 2011

Durc Ayel asked a question

Does business intelligence make sense for (really) small businesses?

General Management

Information Technology

Business Intelligence

Return on Investment

Jan. 6, 2011

Durc Ayel and 30 other people answered this question

What is your favorite music to listen to while working on a big project?

I have been wanting to run a survey on this for a long time! But for now, my personal answer is annoyingly inconclusive:
It totally depends on my mood. The only thing consistent about my musical preferences when working is the rhythm. If I'm doing ... more

General Management

Jan. 6, 2011

Durc Ayel recommends this answer by Bob Apollo

B2B Sales Trends: What are the biggest trends in B2B sales to follow in 2011?

No point in duplicating the excellent answers of the two Daves, so I'll focus instead on some of the associated implications.
1: It's not just sales and marketing who need to get aligned - the issue extends to all customer-facing employees, including the implementation and support ... more

Jan. 6, 2011

Durc Ayel recommends this answer by Erica Kawamoto Hsu

Top Customer Service Thought Leaders and Influencers to Track in 2011?

Here's my list below. I've worked with each of these guys on events we've done. In my experience, they are able to speak to customer service/experience very compellingly.
Paul Greenberg: http://the56group.typepad.com/
Esteban Kolsky: http://www.estebankolsky.com/
Rich Caballero: http://focus.com/c/lF/
http://www.youtube.com/watch?v=w48n2t7aDk8
Paul Dunay: http://pauldunay.com/
Brent Leary: http://crm2.typepad.com/
http://www.businesstechnologyradio.com/
Michael Dortch: http://michaeldortch.typepad.com/
Chris Selland: http://www.focus.com/profiles/chris-selland/public/
Chris Stiehl: http://www.customerthink.com/user/chris_stiehl
Hope this ... more

Customer Service

Customer Experience Management

Jan. 6, 2011

Durc Ayel recommends this answer by Peter Johnston

Market research: Do customers really know what they want?

To get back to the original question, it reminds me of the Hitchhiker's Guide. They asked the computer a question and got the answer. Then they had to build another computer to find out what question they should have asked.
Isn't that the perfect analogy for ... more

Consumer Insights

Customer Surveys

Market Reserach

Nov. 18, 2010

Durc Ayel asked a question

What is the difference between Web Conferencing and Video Conferencing?

Video Conferencing

Web Conferencing

Nov. 18, 2010

Durc Ayel recommends this answer by John Green

How do you keep on top of changing customer behaviors?

We need to first look at our own behavior. By this I mean that as businesses, we keep ourselves abreast of our competitors activities, developments in our industries etc. We do these things almost without thinking, and they are generally part of our daily activities. ... more

Customer Service

Customer Listening

Customer Satisfaction

Customer Service Strategies

Nov. 18, 2010

Durc Ayel recommends this answer by Kyle Bedard

What's the best way to source a specific segment or group of people?

Awesome question. I am awaiting the answer as well.

Market Research

Nov. 17, 2010

Durc Ayel recommends this answer by Chris Snell

Incentive Plans - What incentive plans work best to incent front-end funnel bus dev reps?

Marge - great question!
I think when you're putting together incentive plans, you first have figure out what's "most" important to you. Is it more important to hit activity numbers? Is it more important to pass "x" number of qualified leads or appointments to sales? ... more

Incentive Compensation Plan

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