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Erik Kaas

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Senior Director, Product Management, Sage

20 points

Aug. 18, 2011

Erik Kaas recommends this answer by M Scott Schaffernoth

What other CRM systems are available besides Salesforce.com for small companies?

Sage offers ACT!, Sage CRM and Saleslogix. Depending upon specific business needs, budget, and existing infrastructure, each one of these offers various benefits.
Further, each offers implementation either on-premise or "in the cloud". more

Customer Service

Aug. 18, 2011

Erik Kaas recommends this answer by Barbara Wilbur

Which ERP vendors offer packaged solutions for manufacturing?

Sage Software has several ERP products that include manufacturing. Sage ERP X3 is the most robust and offers a configurable product that is on premise but launches in a browser. It can be hosted if you prefer. It is a global product that facilitates multi-language, ... more

Enterprise Resource Planning

April 19, 2011

Erik Kaas and 2 other people answered this question

Are cloud ERP and CRM deployments easier to project manage than on-premise?

Cloud deployments are usually easier, but this may be largely due to being a self-fulfilling prophecy. In this case, customers looking for or evaluating a cloud solution are more likely to have requirements that are better aligned with deploying a solutions that is closer to ... more

Information Technology

Cloud Computing

April 13, 2011

Erik Kaas and 1 other person answered this question

For my sales friends, what would the perfect CRM system be?

The short answer: the best CRM is the one that sales people actually use!
The long answer: CRM has to provide actual benefits to a sales professional:
It has to save time (think task management, quick quote/order/proposal creation, fast lookup of information, and collaboration)
It ... more

Information Technology

Customer Relationship Management (CRM)

April 1, 2011

Erik Kaas answered this question

What third party plugins tie into Sage's ERP software packages?

To find all the available plugins for Sage ERP visit: http://www.sagepss.com/
Some of these third party solutions are available through Sage directly, specifically the "Sage Endorsed" solutions. Most of these solutions you buy directly from the publisher. Your Sage solution provider/consultant should be able to help ... more

ERP Software Packages

March 31, 2011

Erik Kaas and 2 other people answered this question

Who are Sugar CRM's major competitors?

The "traditional" CRM vendors for enterprises are Microsoft CRM, Sage SalesLogix, and Oracle's Siebel
Salesforce.com is the leading SaaS vendor for CRM, but there are alternatives like sagecrm.com
If you want a CRM solution that is closely integrated with your back office/ERP system look at ERP solutions ... more

March 31, 2011

Erik Kaas recommends this answer by John Lovrinic

Is it possible to overcustomize an ERP solution?

Absolutely - unless you are the consultants making the customizations. The key driver for customization has to be ROI.
Given that most ERP sellers make their money off the customization work, you can find yourself spending a lot of money in redoing customizations when a ... more

Information Technology

March 31, 2011

Erik Kaas and 2 other people answered this question

When choosing an ERP, is proprietary vs. open source a relevant concern?

The challenge with open source ERP is the lack of guarantee that your ERP/financial software will be up to date. There are many regulatory requirements relating to financial reporting, payroll, taxes etc that ERP software needs to be compliant with. Commercial vendors like Sage have ... more

Information Technology

March 31, 2011

Erik Kaas and 1 other person answered this question

Where do you start when upgrading an ERP?

Find a reputable solution provider/consultant that can assist you with the process. Then work closely with this trusted advisor to understand your current business processes and future needs to determine the best solution. more

Information Technology

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