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April 17, 2011
Fannie LeFlore
and
44 other people
answered this question
What is more important: to resolve a complaint quickly or to acknowledge it quickly?
It is always practical to acknowledge first. From a psychological/psychosocial standpoint alone, it is more important to acknowledge a complaint quickly because it demonstrates respect for the client,customer or staff. It communicates the message that a person is being listened to, and such acknowledgment promotes ... more






