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febri Dirgantara

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owner, CSQUAD

-6 points

Nov. 6, 2011

febri Dirgantara and 46 other people answered this question at this roundtable

Customer 2.0 Is Mad as Hell [11/3 @ 11 am]

Are face-to-face conversations still the most powerful way to connect with a prospect?

Yes. What media can out pass and more connected to human rather then human?

May 15, 2011

febri Dirgantara and 21 other people answered this question

How do you handle an angry customer?

1. Listen! Give room for them and listen.
2. Say your sorry.
3. Explain why.
4. Solution.
5. Give a bonus perhaps. more

Customer Service

Dec. 22, 2010

febri Dirgantara and 30 other people answered this question

Best Practices in Reducing Employee Turnover: What are your 3 tips for reducing employee turnover?

3 tips on Reducing Employee Turnover:
1. Upon recruiting new personnel be sure to choose the right person. Besides of their qualification and does it meets the company standard, ask about their motivation to work and working as the opened position, history of their dedication. It's ... more

General Management

Human Resources

Employee Turnover

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