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Flavio Martins
VP of Customer Support,
The Customer Service Management Coach
30 points
Flavio Martins is the VP of Customer Support at DigiCert, Inc., and leader of an award winning global customer service team. As a customer experience blogger, and customer service fanatic, bad service keeps him up at night so he's ...
Flavio Martins is the VP of Customer Support at DigiCert, Inc., and leader of an award winning global customer service team. As a customer experience blogger, and customer service fanatic, bad service keeps him up at night so he's on a mission to show that excellent service can be consistent, simple, and easy.
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14 minutes ago
April 9, 2012
Flavio Martins
and
7 other people
answered this question
Is CEO of Virgin Richard Branson correct about his 7 tips to customer service success?
I think that Branson's approach is to take the dry, corporate-ness out of the process of creating a customer experience. Sure, you have to run a business, but when it comes to connecting with people, whether employees or customers, it's about making a personal connection. more
