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Fritz Shlarb

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Self-Employed

-4 points

Oct. 20, 2010

Fritz Shlarb recommends this answer by Kelsie Garlic

What do you think is the most damaging mistake someone can make in Customer Service?

Some of the most damaging mistakes in customer service:
- Not Listening to the customer
- Not Showing Empathy
- Not Understanding or trying to understand the issue
- Becoming Defensive when issues arise
- Using accusing words like "you did ____".
- Do not assume anything, be ... more

Customer Service

Oct. 20, 2010

Fritz Shlarb recommends this answer by Stephen McInnes

Should I make my inside sales team stick to a rigid "script?"

No one likes the feeling of being telemarketed to. To have to enforce a rigid script may indicate you've got the wrong people calling or they haven't been trained properly. A properly trained inside sales rep can ask questions and listen for the business challenges ... more

Customer Service

Call Center Associates

Oct. 14, 2010

Fritz Shlarb asked a question

Which survey software would you recommend?

Customer Service

Customer Feedback

Sept. 16, 2010

Fritz Shlarb recommends this answer by Jessica Groopman

What are infographics?

Jaxi and Jeff are right on. Totally a buzz word for a consolidated, data-driven, aesthetically exciting (and hopefully interesting!) piece of content. Check out Focus' infographics here:
http://www.focus.com/fyi/
...and stay tuned for more to come! more

Search Engine Optimization Services

Search Engine Optimzation

Sept. 9, 2010

Fritz Shlarb recommends this answer by Jaxi West

How do you differentiate between customer service and marketing?

When you are engaging in customer service, you are marketing. Every aspect of your business and every employee in your business is your constant voice/image of that business. They are overlapping and intertwined, but I agree, they are different aspects of this.
You could spend ... more

Customer Service

Aug. 26, 2010

Fritz Shlarb and 5 other people answered this question

Web conferencing or face to face: what's better for business?

How would this differ from a sales perspective (prospective client) vs. internal communication (fellow employees)?

Aug. 24, 2010

Fritz Shlarb recommends this answer by Jessica Groopman

What response method has worked best to give you the the most customer feedback i.e. paper surveys

To add to what others here are saying, I also wanted to suggest diving right in (instead of asking questions indirectly). You want to try not to compromise the reality of the customer's experience, because that's what you're trying to get at, right? When I ... more

Customer Service

Customer Feedback

July 15, 2010

Fritz Shlarb asked a question

What are 3 ways to get your boss signed on to your idea?

July 11, 2010

Fritz Shlarb recommends this answer by Jessica Groopman

Should customer service be taught?

That's an interesting question. I think it's important for employees or prospective businesspeople to be prompted on basic customer service best practices, but I'm not sure it's worth devoting an entire semester or course to it. For business majors, perhaps. But is it really so ... more

Customer Service

Human Resources

Corporate Learning

June 24, 2010

Fritz Shlarb asked a question

Apple vs. Microsoft?

Information Technology

June 24, 2010

Fritz Shlarb asked a question

What is the best e-mail marketing software?

Marketing Automation

June 17, 2010

Fritz Shlarb recommends this answer by Steve Barnett

Focus Research Insight: 59% of Enterprise Phone System buyers look at VoIP to increase efficiency..

Each end-user achieves different efficiencies based upon their individual circumstances and what the business application is.
You have hit on most of the important ones in your initial comment; "connecting users in multiple locations, pulling together obsolete PBXs to a common platform, or utilizing specific ... more

Information Technology

Focus Research Insight

May 26, 2010

Fritz Shlarb recommends this answer by Christopher Janney

Leadership vs management: What's the difference?

I think there are many great responses here, and all of them are valuable. The only thing that I will add is this:
You manage things, and you lead people. more

Human Resources

May 25, 2010

Fritz Shlarb and 5 other people answered this question

What IP telephony systems are good for small business use?

I'd say the top 2 hosted players are 8x8 and Vocalocity, for small businesses anyway. Good luck! more

Information Technology

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