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Gabriel Gheorghiu

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Analyst, Technology Evaluation Centers

146 points

Research analyst at Technology Evaluation Centers. Responsible for ERP, CRM, EAM - also interested in HR, BI & social media.

April 26, 2012

Gabriel Gheorghiu and 8 other people answered this question

Customer service: Is it an organization, a team, a work group or a section?

I see it more as a strategy, which is part of the company culture. But let's face it, it's not a passion, not even a priority, for everyone. Which is why a strategy needs to be defined and applied so that everyone contributes.
It should ... more

Customer Service

Company Culture

April 26, 2012

Gabriel Gheorghiu asked a question

Is cloud PLM still a myth?

Information Technology

Cloud Computing Solutions

April 26, 2012

Gabriel Gheorghiu recommends this answer by Leslie Whittaker

How can a small business effectively utilize Twitter for advertising?

Twitter isn't about advertising. Twitter is about building a community of loyal brand enthusiasts for your business. The best way to utilize Twitter:
1. Follow people in your local community.
2. Engage and interact with them. Retweet their tweets and respond to them. Get some ... more

April 26, 2012

Gabriel Gheorghiu and 3 other people answered this question

What is the best (competitive) price for ERP?

I think you're approaching it the wrong way - you should first determine which ERP solutions have or can provide (through add ons, customization, etc) the functionality you need, and only then look at the price.
Otherwise, you'll always find vendors who can give discounts ... more

Information Technology

March 22, 2012

Gabriel Gheorghiu and 13 other people answered this question

Enterprise software users prefer Excel... what can vendors do about that?

Excel gives people the illusion that they can do anything they need with it. You can add your own columns, calculations, merge cells, etc, which you cannot easily do in enterprise software. But Excel is only good for people who don't collaborate much and are ... more

Information Technology

Enterprise Software

March 22, 2012

Gabriel Gheorghiu and 8 other people answered this question

Why is ERP change management so difficult?

I agree with Bill - there is no ERP change management. It just happens at the same time with the ERP implementation, most of the time because companies don't really have a choice (as Steve said, they adapt to the ERP, not the other way ... more

Change Management

Feb. 17, 2012

Gabriel Gheorghiu and 2 other people answered this question

Should you be able to trademark a Twitter hashtag? Why or why not?

Maybe Catherine was referring to company or brand names (e.g.: Microsoft, Coca Cola, etc). But what would it mean if the companies owing the right for those names would trademark the hashtag? more

Feb. 17, 2012

Gabriel Gheorghiu and 4 other people answered this question

Who are the most important mid-market ERP vendors for manufacturers?

it seems that you need an objective answer (not provided by a vendor) :)
Yes, Infor is an important player, even though the statement "changing the way traditional ERP works" doesn't really say much about them. Epicor is definitely another strong player, and Epicor 9 ... more

Enterprise Resource Planning

Feb. 17, 2012

Gabriel Gheorghiu and 4 other people answered this question at this roundtable

ERP – Priming Your Business to Deliver Value From Strategy to Operations [2/15 @ 1 pm]

How can you translate business requirements into ERP requirements?

Hi Laurence,
You're absolutely right, except that the question was about translating business requirements into ERP requirements. The holes you mention will not be fixed by ERP, as you said. Best practices will more or less help, depending on what each company does and how. ... more

Enterprise Software

Jan. 20, 2012

Gabriel Gheorghiu is now following Meghan M. Biro and 2 other people

Jan. 20, 2012

Gabriel Gheorghiu and 1 other person answered this question

Human capital growth - grow what? Grow to where?

First of all, people need to grow to what they can do best. In other words, if i work as an accountant but i'm a very good pianist, i should drop accounting and play the piano. That's in an ideal world - in the real ... more

Human Resources

Jan. 13, 2012

Gabriel Gheorghiu and 3 other people answered this question

Did Google just hand the "Best Search Engine" title over to Bing?

Try to search for "callpro crm" - the vendor with this name shows first in Google and it's not on the first page of results in Bing.
Despite its recent controversial moves, Google still has a better search engine and more experience with search that ... more

Jan. 10, 2012

Gabriel Gheorghiu answered this question at this roundtable

Drive ERP Selection Success – Ask Our Experts How to Make Your Project a Winner [1/17 @ 1 pm]

What are the key elements of ERP selection due diligence? RFP, process mappings, demos?

Hi Jonathan,
Your second question summarizes very well the answer to the first :)
And since i could talk about this for hours, i think it's easier if i share with you something I wrote on this topic:
- a series of articles called "The ... more

Information Technology

Enterprise Software

Dec. 21, 2011

Gabriel Gheorghiu and 17 other people answered this question

Are surveys and polls still a valuable tool for learning from customers?

@Linda i worked for a company specializing in phone surveys and even though they may be useful, i think this way of gathering feedback will not be used a lot in the future. The main reason is that more and more people are not wiling ... more

Customer Service

Customer Conversations

Customer Experience

Dec. 20, 2011

Gabriel Gheorghiu asked a question

What are the pros and cons of small ERP vendors?

Dec. 20, 2011

Gabriel Gheorghiu and 3 other people answered this question

How many times per month or quarter do you engage customers?

I agree with Matt - companies should engage customers as many times as needed. And that should ideally be based on the needs of the customers, not the company.
It's very important to determine how often your customers want to be contacted and how. If they ... more

Customer Service

Customer Conversations

Dec. 12, 2011

Gabriel Gheorghiu and 3 other people answered this question

For a start-up manufacturer what should come first? ERP or PLM?

Hi Dan,
I need to know more about the company. For instance, what are you manufacturing? I'm asking because a startup in fashion may not need PLM right away, but if you manufacture components for planes or robots, you definitely will.
Also, what do you need ... more

Information Technology

Enterprise Software

Nov. 22, 2011

Gabriel Gheorghiu and 4 other people answered this question

What is the most important yet most uncovered social media issue?

I agree with Robert and i would add that i see no research on what social media did not change. I think this is important because some of the disadvantages of traditional media are also present in social media - for instance, you still need ... more

Social Media Content

Nov. 22, 2011

Gabriel Gheorghiu and 2 other people answered this question

Neuroeconomics: what is it?

Hi Catherine,
I understand, but the example with Cheetos shows that you can actually influence people, not only make the product more attractive. If positive influence is possible, someone will surely use it for less positive purposes.
The good news is that, despite amazing scientific discoveries, we're ... more

Following 5 Topics

Customer Service

Human Resources

Social Customer Care

Following 27 People

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