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Geoff Alexander

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President, Geoff Alexander & Company

90 points

Oct. 13, 2010

Geoff Alexander and 12 other people answered this question

Inside Sales Tips: What are the tips for success you would give an individual inside sales rep?

I write a blog with tons of inside sales tips, but if I have one that I think is really critical, it's to figure out a way for you to have loads of fun while making your calls. All the tips in the world won't ... more

Inside Sales Training

Lead Development

Oct. 8, 2010

Geoff Alexander and 1 other person answered this question

What are the top outsourced telemarketing firms?

I've known Paul and Pete, the principals of AG Salesworks, since their days as top-performing reps. Based on what I've heard from some of their clients, they've successfully transferred their Best Practices to their reps at AG, and are training and coaching them on an ... more

Outsourcing Telemarketing

Telemarketing Firms

Sept. 29, 2010

Geoff Alexander and 8 other people answered this question

What are some ways to avoid inside sales burnout?

You have some very good answers already, Erik. Here are my top # 1 and 2 for preventing burnout:
1) Make it a point to ask your reps to find out more about each customer's business, and how your solution will either make the prospect ... more

Inside Sales Management

Inside Sales Reps

Sept. 22, 2010

Geoff Alexander and 3 other people answered this question

How long should I expect before a new hire starts calling in inside sales?

I think Mari Anne has made some cogent points, as she's suggesting a systematic approach that makes sense, especially when you're resource-rich.
Here's another take, and with this approach, you actually might be able to get your new rep calling by day 2, as it ... more

Sales Recruitment

Sept. 12, 2010

Geoff Alexander and 10 other people answered this question

How do you motivate your telemarketing employees?

In a b2b outbound environment, I've found that just about the biggest motivator is an intrinsic one: asking the reps to understand their prospect's business by asking better questions. Inside sales can be a lot of fun, or it can be a real drag, and ... more

Customer Service

Contact Centers

Employee Motivation

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