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Ghassan M

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CEO, Natal

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Dec. 19, 2011

Ghassan M and 4 other people answered this question

Who are the hottest startups right now?

bloom energy, neurofocus

Entrepreneurship

Jan. 5, 2011

Ghassan M and 7 other people answered this question

How can I integrate our phone system with our CRM?

Correction...I did read your question properly on my cell phone.
This is a link for avaya-salesforce integration forum.
http://www.avayausers.com/showthread.php?t=13393
Regards,
G more

Customer Service

Information Technology

Dec. 22, 2010

Ghassan M and 2 other people answered this question

What requirements should I explore before buying a new CRM?

Yes William, CRM planning will force organization to define their processes during the planning phase and fit-gap analysis must take place during design phase.
As for Executive Sponsorship it is critical to the success of your project. Internal organization awareness and readiness is also important ... more

Customer Service

Customer Experience

Dec. 22, 2010

Ghassan M and 8 other people answered this question

Smartphone Trends: What are the top trends in smartphone application development to follow in 2011?

Well Stated Dean.
Innovations in UX (User Experience) and NFC (Near Field Communications) ie payment and object recognition will be the domain of the Smart Phones and possibly Tablets and Pads.
Lean and Mean applications will render the telcos as dumb pipes and new telecommunications ... more

Information Technology

Application Development

Dec. 22, 2010

Ghassan M answered this question

What is the #1 reason why cloud computing projects fail?

If you don't know what you want from the cloud vendor (Detailed Requirements), how do you want it (Integration, Performance, Security, SLA, etc...), and when you want it (Project management, the project will fail. When all the above are well defined and you apply performance ... more

Information Technology

Cloud Computing

Cloud Computing Implementation

Cloud Computing Projects

Dec. 22, 2010

Ghassan M and 2 other people answered this question

Whats the future of Customer Service

"Customer Centricity" is the name of the game. With advances in instant product/price/company comparison, and as we move into the age of "Brand Loyalty is for Suckers", customers are in charge and they are/will be dectating the customer service level. more

Customer Service Trends

Dec. 17, 2010

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