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Gina Blevins
Sr. Director Analytics & Insights,
Telerx Marketing
10 points
A results-oriented business professional with ten years in the customer service, consumer affairs, solution selling and direct sales industries. Five years of managerial experience in 24/7 call center organizations. Managerial scope of up to 12 direct reports and six ...
A results-oriented business professional with ten years in the customer service, consumer affairs, solution selling and direct sales industries. Five years of managerial experience in 24/7 call center organizations. Managerial scope of up to 12 direct reports and six hundred employees. Received presidential recognition rewards on several occasions due the ability to quickly assess call center operations and implement the proper balance of people, processes, and technologies to improve employee productivity and achieve high level performance. Excellent leadership, communication, team building, strategic planning, and problem solving skills. Recognized for the ability to develop client-focused organizational cultures resulting in significantly higher customer satisfaction scores tracked through third party vendors.
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Jan. 20, 2010
Gina Blevins
and
7 other people
answered this question
Is customer service outsourcing a viable option?
Every answer above is correct, it really depends on your business need. I am a big proponent of the RFI and RFP processes. RFI will give you the opportunity to see what is out there and see if there are any outsourcing vendors that are ... more
Jan. 20, 2010
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Jan. 20, 2010
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