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Glenn Friesen

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Competitive Webmaster, Impact Learning Systems

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WEB: Call Center Training

Aug. 12, 2011

Glenn Friesen asked a question at this roundtable

What Google + Means for Google and the Future of Social Media [8/12 @ 11 am]

Why do people assume Google has "failed at social"?

Aug. 11, 2011

Glenn Friesen recommends this answer by Glenn Friesen

Where can I find a good call center training program?

Impact Learning Systems
http://impactlearning.com
http://twitter.com/impactlearning
Impact Learning Systems offers industry-accredited customer service training for frontline service, sales, and support professionals. Endorsed by leading trade associations, Impact's training is research-validated to yield significant improvement in customer satisfaction, time-to-resolution, call handle times, and sales results as well as increased employee ... more

Customer Service

Information Technology

Call Center Projects

June 28, 2011

Glenn Friesen and 1 other person answered this question

Any comments on using Blogger vs. Wordpress for a blog?

I have built websites on Blogger and WordPress -- self-hosted and otherwise. WordPress is by far the better CMS.
I did notice that Blogger content was indexed slightly faster -- until the caffeine update, when both were indexed in about the same time.
For customization? Wordpress.
For security? ... more

June 28, 2011

Glenn Friesen recommends this answer by Rachel Miller

What customer service actions help to ensure repeat business?

Repeat business is key in every business model. Every person in your organization is in customer service whether they are on the front line or in the mail room. To aide customer facing employees in providing an outstanding customer experience use these simple tips:
• Communicate ... more

Customer Service

Customer Experience Management

Customer Loyalty

June 28, 2011

Glenn Friesen and 1 other person answered this question

Is customer experience an important consideration within customer service?

Exactly. Customer Experience should be the only consideration when planning your customer service plan. Yes!

Customer Service

Customer Experience

Customer Experience Design

June 28, 2011

Glenn Friesen and 1 other person answered this question

What are the advantages of having live operators in your customer support service?

Customer Service

Customer Support Services

June 28, 2011

Glenn Friesen and 6 other people answered this question

What are some examples of the best Wordpress business websites?

Well, I believe in the "release early, iterate often" mantra. So, the site is never fully complete. But it is out there, earning its high rankings in Google, and delivering actionable advice to our visitors. And it's built on WP.
http://www.impactlearning.com/ more

Information Technology

Content Management

June 28, 2011

Glenn Friesen is now following Rachel Miller

Dec. 2, 2010

Glenn Friesen and 2 other people answered this question

Is the adage 'the customer is always right,' still true?

Imagine arriving late to work. You blame it on the fact that your alarm didn't ring, or that traffic was unusually congested, or because there was construction on your usual on ramp. Later that day, several vendors arrive late for a meeting. You blame their ... more

Customer Service

Customer Experience

Customer Retention

Customer Service Feedback

Following 6 Topics

Customer Service

General Management

Human Resources

Social Customer Care

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