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Harald Henn
20 points
Harald Henn possesses more than 15 years of marketing and sales experience in various management positions in the IT-industry. From 1988 to 1992 he was responsible for the successful market launch of Dell Computer in Germany. In 1992 he joined ...
Harald Henn possesses more than 15 years of marketing and sales experience in various management positions in the IT-industry. From 1988 to 1992 he was responsible for the successful market launch of Dell Computer in Germany. In 1992 he joined and built up PRISMA, Neu-Isenburg, to become the recknognized leader in call center consulting. Today Harald Henn, CEO of Marketing Resultant GmbH located in Mainz, serves leading national and international corporations as acknowledged call center, lean management and crm expert. He regulary contributes articles to sales and marketing publications and is a frequent speaker on call center and crm conferences. Harald Henn is author of two books on call center management and customer relationship management and a member of several advisory boards in the call center conference market.
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Dec. 4, 2010
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Nov. 30, 2010
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Oct. 30, 2010
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Oct. 28, 2010
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Aug. 10, 2010
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1. channel and social media integration
In 2011 we will see companies putting more effort into the integration of all channels ( email, chat, phone, communities, blogs, facebook,...) into óne single platform. Vendors such as salesforce.com clealy show that this ... more