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Harald Stuckler

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COO, Jobmonitor Global Limited

10 points

Austrian Internet Entrepreneur

Dec. 10, 2011

Harald Stuckler is now following Mark Palmer and 5 other people

Dec. 10, 2011

Harald Stuckler recommends this answer by Shim Marom

What is more important: to resolve a complaint quickly or to acknowledge it quickly?

Certainly the right thing to do is provide an acknowldegement and then follow up with the appropriate response to the problem.
This is relevant not just to standard 'customer service' but to all those communication engagements we have. As a project manager I get a substantial ... more

Customer Service

Social Customer Care

Dec. 10, 2011

Harald Stuckler recommends this answer by Donna Wells

What are some examples of "lean startups"?

Good source is the company/speaker roster from this month's MicroConference for self-funded start-ups: http://www.microconf.com/speakers.html

Information Technology

Rapid Deployment

Dec. 10, 2011

1 person recommends this answer by V A

What tips do you have to help sales reps get more creative with their prospecting efforts?

Needs analysis technique must be observed. In sales, we must be keen in getting clues of what our client really "needs". Before we present a certain product, we must match that up according to our client's life necessity which will be beneficial for them in ... more

Dec. 10, 2011

Harald Stuckler and 16 other people answered this question

What is the single most important thing you've learned about business that college can't teach?

Do not spend or invest all your funds. Keep a war chest.

Customer Service

Human Resources

Dec. 10, 2011

Harald Stuckler and 4 other people answered this question

How much time should sales managers spend on analyzing call quality & quantity of their sales reps?

I would say the quantity is in the daily report anyway. Quality is a matter of training and checking each rep on a regular basis with Checklist and Measurement tools. more

Sales Management

Dec. 10, 2011

Harald Stuckler and 1 other person answered this question

What is one thing you wish you knew when you were building your brand?

That it will be more expensive then i ever realized.

Dec. 10, 2011

Harald Stuckler recommends this answer by Andrew Mosson

What were the critical decisions Steve Jobs made that turned Apple around?

I'd say two things that go hand in hand.
1) Keeping a limited product line. Giving consumers limited choices, takes computer purchase decision out realm of considered purchase and into the realm of simple transaction.
2) Building the Apple stores. Buying a computer at Best Buy ... more

Information Technology

Dec. 10, 2011

Harald Stuckler recommends this answer by Chris Selland

In your opinion, what's the most revealing interview question that you ask?

It's an oldie but I've always liked "tell me about your greatest weakness/shortcoming" - how people answer it is so revealing, and says so much about how self-aware and willing to learn/improve they are. more

Human Resources

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