Share what you know with millions of people
Focus is the best place to turn what you know into remarkable content
Sept. 16, 2010
HealthCorp Solutions
and
3 other people
answered this question
Tips on managing performance in a contact center?
Our call center promotes outcomes over volume. I am sure you record interations between your staff and the person on the other end of the phone. The last question they should ask (if taking incoming calls) is some version of "Are you completely satisfied with ... more
June 30, 2010
answered this question
June 19, 2010
answered this question
