Share what you know with millions of people

Focus is the best place to turn what you know into remarkable content

×

Heather Perigo

Follow Following Unfollow

Commercial Customer Service Associate, TruGreen

0 points

Nov. 12, 2010

Heather Perigo and 1 other person answered this question

Is it better to conduct a few shorter surveys or one long survey?

I agree it depends on what you are trying to survey and your audience. However, in general people don't want to spend an hour answering a survey nor do they have time. Keep in mind that you are asking people to evaluate your service the ... more

Customer Service

Data Collection

Nov. 12, 2010

Heather Perigo and 15 other people answered this question

How should we approach customer service in the current economy?

Well I agree that costs of staffing agents needs to be watched closely I also believe that in this economy customer service is more important then ever. I have experienced a lot of unhappy customers that can't get the answers they need because and auto-mated ... more

Customer Service

Consumer Behavior

Customer Loyalty

Customer Service Best Practices

Nov. 12, 2010

Heather Perigo and 28 other people answered this question

Should customer service be taught?

I think if the person already has the skill set and desire to learn it can be improved. I think someone above said people that naturally want to. But can you teach someone that is not good handling direct customer contact to do so, probably ... more

Customer Service

Human Resources

Corporate Learning

Following 0 Topics

Following 0 People

Followed by 0 People