Heidi McCarthy

Heidi McCarthy has been customer focused her whole life, getting a good orientation in her first job working as waitress while putting herself through college. After college she worked in the corporate arena for 8 years where she learned the ins and outs of working in a corporate culture including customer service working with and traveling to clients across North America. Next she worked with her husband in his salvage diving business where dealing with the “rich and famous” taught her much about people’s expectations. Running a consulting business she started working with Custom Training Institute. The consulting soon became a full time job, where she became the General Manager and Director of Operations. This job showed Heidi the immense need for what has become her specialty niche – customer service in the electronic universe.

Additionally, Heidi has the ability of being able to see holes in systems that on the surface look to be good and solid. And, she loves to teach – to share what she has learned .

Heidi’s passion for excellence in business caused her to found Toughest Customer, where today she helps companies grow and retain customers through improved customer service, extreme client care and understanding the 21st Century tools we use today.