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Henry Gothie

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Executive Manager, The FX Charts

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Executive Manager at one of the top capital management and advisory company in forex and stocks trading.

Aug. 20, 2011

Henry Gothie recommends this answer by Chuck Dennis

What is a five star customer service experience?

A five star service experience is one where the vast majority of the customer's needs are anticipated and provided in a competent, courteous, cheerful, and enjoyable manner. Also, an experience where any customer needs *not* anticipated can be provided for, whenever possible, with a minimum ... more

Customer Service

Customer Satisfaction

Aug. 20, 2011

Henry Gothie recommends this answer by Dan Tervo

Can an SEO specialist ever 'guarantee' page 1 rank on Google?

Sure, it's easy to get page 1 rank on Google for the name of the business. For example, if your business name is Specialized Widget Supply, it's easy to get page 1 ranking for "Specialized Widget Supply." The tough part is getting first page ranking ... more

Aug. 20, 2011

Henry Gothie and 6 other people answered this question

How do you show your customers that they're valued?

our company is providing advisory service in terms of trading and investments. here`s my opinion:
start a chat who will cover all the aspect they need to know or need to have in order to be satisfied.
ask them what they want from you, tell them ... more

Customer Service

Customer Experience

Aug. 20, 2011

Henry Gothie and 21 other people answered this question

How do you decide which customers are more important than others?

I totally agree with Mark Austin. Being involved with leads/customers activities on a daily basis, you do build a "trust" with your lead/client and this you can transform in profits very easy after that. Specially when you are selling an advisory service like our company, ... more

Customer Service

Customer Experience Management

Aug. 20, 2011

Henry Gothie and 3 other people answered this question

Do you think that Google+ is going to have an affect on Facebook?

Very tough competition, even though facebook it`s way ahead. And we must consider that every climb has its fall. Look at MySpace. I guess it`s up to be seen, what will be smarter and quicker. more

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