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Hilary Cable

Community Manager, Business.com Answers

20 points

Community manager for Business.com answers. Fascinated by all things social media, especially as small business uses it. Love to teach business owners how to use social media without driving themselves (and their customers) crazy.

Oct. 2, 2011

Hilary Cable recommends this answer by Robert Glaser

Facebook can track what you do online, even when you're logged out. What is your reaction to this?

I don't know the how and where of Facebook's capabilities. Before I jump to conclusions, I'd like to know first which specific things that I'd do on Facebook would allow them to track me off of it.
Then again, I don't publish every triviality of my ... more

Information Technology

Marketing

Facebook

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Jan. 14, 2011

Hilary Cable and 2 other people answered this question

i have a business and i want to expand on it to about 5000 more followers, how can I get this done?

Hi Angelia:
This is an interesting goal: to hit 5,000 followers.
I'm curious about where that number came from. Did a social media consultant tell you it was a magic number to aim for? That's an awful lot of followers for a sole proprietorship to ... more

Jan. 13, 2011

Hilary Cable and 2 other people answered this question

What are the worst customer service stories you have experienced or heard about?

My worst customer service experience would have to be with Dell, the computer company. My PC was part of a lot that shipped with bad motherboards. The company knew about the widespread problem by the time mine blew up, but instead of empowering its customer ... more

Customer Service

Bad Customer Service

Customer Delight

Jan. 6, 2011

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