Share what you know with millions of people
Focus is the best place to turn what you know into remarkable content
Nov. 3, 2010
Ingrid van Cuijk
and
17 other people
answered this question
How to deal the angry customer? when he is visiting you personally or he is making a phone call?
First of all, listen to this person, he is angry and upset. He/she really needs someone who's really listening to him/her. Don't raise your voice, stay calm, let him speak untill he is finished, and then ask him/her where he thinks you can help him/her ... more