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James Cowie

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Oct. 2, 2011

James Cowie answered this question

What technology or application do you think will be the next BYO (Bring Your Own) trend?

Hi Brielle. BYO acceptance of phones, tablets and other ICT devices is still growing and with it comes a plethora of apps. While these won't totally replace the Enterprise Apps we know and love, they will drive the acceptance of personal apps and the integration ... more

Information Technology

Consumerization of IT

Oct. 1, 2011

James Cowie answered this question

Are there any websites where you can try an iPhone App before downloading it?

Yes, the Google Marketplace and try them on an Android device. :) Works for me, but then I do run both Android and iOS devices. more

Information Technology

Oct. 1, 2011

James Cowie answered this question

What is the role of mobile in customer service?

Hi Guy. Mobility brings unbiquity. Customers today want customer service where and when they need (or perceive)they need it.
Mobility adds an extension to traditional services making it more cost effective to provide services that would otherwise not be viable. At the same time, a ... more

Customer Service

Social Customer Care

Oct. 1, 2011

James Cowie answered this question at this roundtable

The Wireless Enterprise [9/21 @ 1 pm]

What is MDM (mobile device management) and why should I care about it?

Hi Josh. MDM is about managing the security of devices and data and mobile device access to your organisations systems and data. It has numerous flavours, but most often consists of security policy management, device deployment and management and data and system access management.
It ... more

Information Technology

Sept. 11, 2011

James Cowie and 41 other people answered this question

Do you believe smartphones and tablets will eventually converge? Please explain why or why not?

I think the convergence is already happening and at a great rate. I have a copier / fax/ printer and an oven that is a grill and microwave and see this same type of convergence as on the horizon for my mobile devices. My TV, ... more

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