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Dec. 2, 2010
James Feldman, CITE, CPIM, CPT, MIP
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3 other people
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25 Customer Service Experts, Blogs and Influencers to Track in 2011
There is nothing more important today than the ability to exceed customer expectations. It's not about satisfying them its about DAZZLE. Products are now well made and most companies deliver good value. So what's the competitive differentiation? It's the service after the sale that makes ... more
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