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Jason Gallup
Telephony Analyst,
Amsterdam
0 points
I have 6 years in information technology and customer service. I currently manage the phone system, reporting, surveying, and end user experience. My focus is not on the theory, but the practical application and impact of how the theory is ...
I have 6 years in information technology and customer service. I currently manage the phone system, reporting, surveying, and end user experience. My focus is not on the theory, but the practical application and impact of how the theory is applied. I gain my knowledge "in the trenches" with management, agents, and customers to learn what is effective and what is simply theory.
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Nov. 22, 2010
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Nov. 17, 2010
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There are advantages to using e-mail, web pop-up, and direct to customer phone surveys, depending the timing of the question and the detail of the response you are looking for.
When looking for the first impression on our website, we look toward a pop-up ... more