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Jason Tardif

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Sales/Marketing, Marketel Systems

38 points

Over the past 15 years I have been involved in Direct Sales Management and B2B Business Development and Contact Center deployments of various sizes. Combining field experience with a high technical aptitude for telecommunications helps to create simple and effective ...

Over the past 15 years I have been involved in Direct Sales Management and B2B Business Development and Contact Center deployments of various sizes. Combining field experience with a high technical aptitude for telecommunications helps to create simple and effective solution to help overcome the day to day operational challenges organizations face.

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Jan. 14, 2011

Jason Tardif recommends this answer by Michael Schmier

What the most useful/ effective component of LinkedIn?

The most valuable component to me is the direct messaging. LinkedIn allows me to easily access my personal network for help with a variety of business questions and challenges. The key point here is quick and organized communication with my direct (and screened) network. Sample ... more

General Management

Human Resources

Information Technology

Jan. 14, 2011

Jason Tardif recommends this answer by Dave Michels

Unified Communications Trends: What are the biggest trends to watch in 2011?

In 2011, we will begin to see pushback on work/life balance issues.
I remember explaining to people in 2002 that VoIP means you can have a work phone at home and the reaction was typically negative. "Why would I want that?" That changed over the ... more

Information Technology

Jan. 13, 2011

Jason Tardif and 2 other people answered this question

Do internet instant messaging solutions hinder or increase productivity on the workplace?

In our office I have found a tremendous increase in productivity, when used properly. There is etiquette which has to be common knowledge when using a messaging medium in the office. Such as:
What communication is appropriate?
What are response expectations?
Once there are some ... more

Instant Messaging

Jan. 12, 2011

Jason Tardif and 2 other people answered this question

Contact Center Best Practices: What are your 3 tips for managing home-based call center agents?

1 Continuous team interaction: Being a remote agent or home based agent can lead to a feeling of isolation. Most of us have a need or desire for interaction with other people. Be sure there is a format to which everyone can interact, not always ... more

Customer Service

General Management

Jan. 11, 2011

Jason Tardif and 8 other people answered this question

Are you more productive in the office or in your home office?

Working from home I find I can be more productive when focused on specific tasks.
Working in a Small business often means wearing different hats throughout a day. Wearing different hats most times means collaboration with different teams or individuals. Which can add more to ... more

General Management

Dec. 23, 2010

Jason Tardif asked a question

Onsite data back up any suggestions?

Information Technology

Servers and Storage

Dec. 23, 2010

Jason Tardif published a brief

Predictive Dialer Solution: On Premise VS Hosted

Customer Service

Information Technology

Call Center Technology

Dec. 17, 2010

Jason Tardif is now following

Dec. 17, 2010

Jason Tardif is now following

Dec. 17, 2010

Jason Tardif is now following

Dec. 17, 2010

Jason Tardif is now following

Dec. 17, 2010

Jason Tardif is now following

Dec. 9, 2010

Jason Tardif and 2 other people answered this question

If you were starting a telemarketing company today, what would you focus on and why?

I agree with both William and David. Understanding what "telemarketing company" means will help keep gathering information and recruiting the right people, then providing proper training, are all important. You also don't want to overlook look the technology you are going to use for maximizing ... more

Telemarketing Firms

Dec. 9, 2010

Jason Tardif and 5 other people answered this question

What are the best web conferencing products for SMBs?

I used Go to Meeting for small groups and training. Simply to use and is great for the budget. The Webinar version is still economical and has alot of tools for performance reporting and monitoring. Both were used for sales recruitment, training, meetings and customer ... more

Information Technology

Communication System

Communications Infrastructure

Conference Calls

Nov. 22, 2010

Jason Tardif and 4 other people answered this question

What is the cheapest way that I can add telephone capabilities to my computer?

I use Skype. With a quality internet connection voice quality is reasonable.

Information Technology

Computer Equipment

Telephone System

Nov. 22, 2010

Jason Tardif published a brief

Must Haves for Your Call Center

Customer Service

Information Technology

Nov. 19, 2010

Jason Tardif and 9 other people answered this question

Why are people against taking cold calls more often than before? Are you scared to speak?

Over the years my role has been making outbound B2B cold calls and receiving alot of calls as well. In recent times I have really started to gear my prospective contacts to those in the market for X product. The reason for this is my ... more

Nov. 2, 2010

Jason Tardif and 6 other people answered this question

What do you think is the best remote desktop service?

I agree with Bob - really depends on your goals and what you are trying to accomplish. I have used LogMein and Team Viewer for remote access and found both to work well. more

Information Technology

Mobile and Wireless

Oct. 21, 2010

Jason Tardif asked a question

Outbound Telemarketing? Still an effective way to generate sales?

Oct. 14, 2010

Jason Tardif asked a question

Comparing Google Adwords to effective SEO programs which would have greater wieght?

Oct. 13, 2010

Jason Tardif and 20 other people answered this question

What are some of your strategies for retaining customer loyalty?

We are in the process of refining our customer loyalty program. Traditionally we have used printed mail outs, occasional phone calls and very few emails to keep in contact. We wanted a more organic and informative value add method of building loyalty. So we are ... more

Customer Service

Customer Loyalty

Oct. 8, 2010

Jason Tardif and 4 other people answered this question

Should I have any concerns about offshoring my telemarketing organization?

Communication Barriers. I have worked with 5-6 centers now.
The old saying goes true here - you get what you pay for.
If you venture that way - even after it is running you have to be attentive - take you eye off the initiative for ... more

Telemarketing Employees

Telemarketing Reps

Oct. 8, 2010

Jason Tardif answered this question

How do I make inside sales fun?

From a telemarketing perspective we have found keeping people busy, setting (SMART) goals and friendly competition help. (competitions dont have to be big, winners just must have the in front of the group recognition) I believe competitions dont make the company fun empowerment is first, ... more

Inside Sales Reps

Inside Sales Retention

Oct. 7, 2010

Jason Tardif and 3 other people answered this question

What are the benefits of having telesales agents work from home?

I have found there are benefits and drawbacks. Motivation, moral and team spirit are certainly factors which can be effected. Even when working remotely the agent needs a team atmosphere, the ability to interact with people and easy communication channel with the office.. (Intranet site, ... more

Telemarketing Reps

Oct. 7, 2010

Jason Tardif and 1 other person answered this question

Skype vs WebEx: Which one do you prefer?

I have used both for different applications. Whenever possible we will use visual aids to assist with the sales process. Brings an extra layer of professionalism.
Skype you may find great for occasional video conference. (google offers a similar option) From a business perspective may ... more

Information Technology

Video Conferencing Systems

Video Conferencing Technologies

Oct. 6, 2010

Jason Tardif and 2 other people answered this question

What are the advantages of an open source phone system?

Deploying an Asterisk based (or other open source) system has many advantages for the SMB specifically being feature rich, affordable and customizable for integration with other solutions. One word of caution is support. Being open source, support is limited, a tech savvy individual sometimes can ... more

Information Technology

Open Source Phone Systems

Oct. 5, 2010

Jason Tardif and 2 other people answered this question

Predictive dialer system vs. click-to-dial: which is better for contact centers?

Hi Bill
We have found both systems can be effective depending on what your main goals are for the outbound initiative.
Predictive Dialers are the right fit when your challenges are:
- increasing connections and talk time per hour
- have a high volume of calls per day ... more

Customer Service

Information Technology

Following 6 Topics

Contact Center Technologies

General Management

Information Technology

Following 0 People

Followed by 33 People

Knowledgeable in 10 Topics

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