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Jason Whitehead

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President, Tri Tuns, LLC

80 points

Jason C. Whitehead, President of Tri Tuns, LLC, specializes in driving organizational change and increasing user adoption of IT systems. Jason has spent over 15 years consulting to Fortune 500 clients, government agencies, and a variety of large and medium-size ...

Jason C. Whitehead, President of Tri Tuns, LLC, specializes in driving organizational change and increasing user adoption of IT systems. Jason has spent over 15 years consulting to Fortune 500 clients, government agencies, and a variety of large and medium-size businesses in the US and Europe. His experience includes performing hands-on IT system development, conducting OD change interventions, and facilitating project and stakeholder groups in engaging, interactive workshops.

Jason holds a Masters degree in Information Systems from the London School of Economics, a Masters in Organization Development & Strategic Human Resources from Johns Hopkins University, and a Bachelors degree in Business Administration from George Washington University

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WEB: Blog

Aug. 24, 2011

Jason Whitehead is now following Jennifer Phillips

Aug. 24, 2011

Jason Whitehead recommends this answer by Jennifer Phillips

Is it fair to say that CRM and ERP projects should "never end"?

Projects end. Programs don't. A project, by design is a tightly defined scope of effort and outcome which on completion will be measurably successful or not. So, although the CRM program (and the system / systems that support it) will likely never end, the initial ... more

Information Technology

July 29, 2011

Jason Whitehead recommends this answer by Kelly Craft

What is different from a Social CRM implementation with a CRM implementation?

While I very much appreciate and agree with Kathy's answer above, I'll hit it from a slightly different angle to address some of the differences in the practical implementation steps.
With successful traditional CRM implementations there is typically a great deal of effort devoted to ... more

Customer Service

Customer Experience

March 1, 2011

Jason Whitehead and 6 other people answered this question

How do you boost CRM end-user adoption rates?

We have found that the best way for organizations to “boost” and then “sustain” high CRM user adoption is to develop and implement a comprehensive user adoption strategy. Most CRM failures occur when organizations take a Go-Live centric approach to CRM (on-time & on-budget delivery ... more

Customer Service

Oct. 26, 2010

Jason Whitehead published a brief

Return on Relationships

Customer Service

General Management

Information Technology

May 19, 2010

Jason Whitehead published a brief

User Resistance is a Judgment, Not an Action

Information Technology

April 19, 2010

Jason Whitehead published a brief

Want to Maximize the ROI on Your CRM Investment? Include User Adoption in the Business Case!

March 30, 2010

Jason Whitehead and 3 other people answered this question

Sales management software for SFA and customer support?

Hi Charlie,
Many companies that have had some success with SFA and CRM find that these products, while great for managing the sales process, do not provide all the capabilities that sales professionals need to close more deals. We have found that many companies looking to ... more

General Management

Information Technology

Customer Support

March 29, 2010

Jason Whitehead and 3 other people answered this question

Focus Research Insight: 40% of buyers called User Adoption their biggest apprehension about purchasing a CRM system. How do you expect a vendor to help with training during a CRM deployment?

User adoption is one of the most critically important, yet least understood challenges with CRM. Quite simply, if your people do not use your CRM, your system provides no value to your organization. Unfortunately, few organizations understand what drives (or prevents) user adoption and they ... more

Jan. 31, 2010

Jason Whitehead and 15 other people answered this question

What are the most common CRM implementation mistakes?

By far the biggest mistake is focusing too much on the technology, and not spending enough time on the people, organizational and adoption issues. I have been working on CRM for over 10 years now and I consistently see people get the technology live only ... more

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