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Jaxi West

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Owner/President, Jaxi West Companies, LLC

670 points

Entrepreneur ~Bold ~ Creative ~ Passion Driven ~ Leader ~ Mentor & Coach ~ Philanthropist

Career experience: Investigator, sales professional, management, life coach, entrepreneur

I am on a mission to help everyone create a sensational life & love their every day!

Dec. 30, 2011

Jaxi West is now following Al Shultz and 4 other people

Dec. 29, 2011

11 people recommends this answer by Michael Cherni

What were the best business related blogs of 2011?

"I would simply encourage you to do so in a way that doesn't alienate, but rather engages, the people who would benefit from your feedback."
I appreciate your input, Charlie.
You're quite right, I could've couched my comments in a much more gentle form.
In person, I am ... more

General Management

Human Resources

Dec. 29, 2011

Jaxi West and 14 other people answered this question

What advice would you give someone with a marketing background who's about to go into sales?

marketing and sales are so intetwined their isn't that much of a differentiation. In marketing - you push your message and encourage others to take notice of you and what you have to offer. In sales, it's the same. You are essentially marketing and selling ... more

Human Resources

Career Development

April 29, 2011

Jaxi West recommends this answer by Richard Fouts

What is the best example of customer service you have ever seen?

It seems the best stories come from companies that empower their employees. While at the Royal Gardenia hotel in Bangalore, I took ill and had to cancel my trip to Chenai (which meant cancelling flights, hotels, meetings .. ugh!). I had all my travel documents ... more

Customer Advocacy

Customer Excellence

Customer Expectations

Feb. 3, 2011

Jaxi West recommends this answer by Angel Tuccy

What are the costs of losing a customer?

Every customer has a lifetime value which equates to how much they would spend on a monthly or annual basis, multiplied by seven years (the average time they live in your area).
Then, multiply that number by 250 - this number represents their immediate sphere ... more

Customer Service

Feb. 1, 2011

Jaxi West and 7 other people answered this question

What is the best way to sell to women?

George
You have a lot to learn about sales, business and building relationships. you don't need to have a high end product/service to approach sales the excellent way Don informed and reminded us all. You can do it if you have a $5 item. It's all ... more

Jan. 30, 2011

Jaxi West and 9 other people answered this question

What are the top 5 mistakes that most managers make?

1. The good ole' micromanaging which is insulting the employee, a waist of your precious time, and makes your company look weak in the hiring process by showing you don't trust the person (which could be you) that hired the employee to do the job ... more

General Management

Bad Business Practices

Leadership Effectiveness

Jan. 30, 2011

Jaxi West and 5 other people answered this question

Best Email Marketing solution for small businesses with limited budgets?

Hi Courtney
great question! I went through a few until I found mine - and it was all because of another post on here (forget where, but thanks to focus, I found my ace :)
MailChimp - hands down!
Constant Contact not user friendly as much as ... more

Email Marketing

Jan. 30, 2011

Jaxi West and 10 other people answered this question

Do you think Elevator Pitches are good or bad? Why?

great question
despite the so many changes in business, this is the one staple that I believe will last for all centuries.
until some tech person comes along to create a new product to handle this :):)
it has some different names depending on who you talk ... more

Jan. 30, 2011

Jaxi West and 5 other people answered this question

What do you do when someone writes negative comments about your company on social media?

1. You thank them for the time they took to share their frustrations, let them know you are not in business to disappoint and let them know you appreciate their comments because now you can go about trying to fix what irked them and ask ... more

Customer Service

Reactive Social Media

Dec. 8, 2010

Jaxi West and 3 other people answered this question

What is the value of anonymous feedback?

I think it's valuable - if you have the balance of name provided feedback as well. Some people would be more apt to share more candidly - as some people really do feel bad telling a person or company negative things about them. But I ... more

Customer Service

Contact Centers

Customer Experience

Dec. 8, 2010

Jaxi West and 2 other people answered this question

What is the difference between opt-out and opt-in advertising?

people opt in to get what you are advertising to them - in other words, they are okay for you to send them emails, newsletters, etc.
people opt out - they don't want to hear from you again more

Advertising Campaign

Dec. 2, 2010

Jaxi West and 5 other people answered this question

How can you get people interested in thinking strategically?

I agree with everyone on here -Gary, great story!
Best way to get employees thinking strategically is to get them involved in the entire vision and any big picture or long term goals you are aiming for.
Employees at any level, like everyone pointed out ... more

General Management

Information Technology

Dec. 1, 2010

Jaxi West and 1 other person answered this question

Is email marketing still useful?

But you still want to use email marketing because this is (and might be your only) time to have an intimate conversation with them - a private conversation - vs you saying the same thing 'in general' to 'everyone' on Facebook.
It shows your prospect ... more

Email Marketing

Marketing Automation

Marketing Strategy

Nov. 30, 2010

Jaxi West recommends this answer by Ty Abernethy

22% of companies claim to not be able to fill crucial roles- why?

Good points Lori. Recruiters meet with a line manager and/or an HR Manager and are seldom ever able to get a good feel for the department as a whole. Recruiters are forced to take the job duties on a piece of paper and do the ... more

Human Resources

Hiring Best Practices

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