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Jay Franklin
Jay Franklin asked a question
Dec. 21, 2010
Customer service is crucial to success, so why do so many companies fail to provide quality service?
Customer Service
Sales
Contact Centers
CRM
4 more topics
16 Answers • Answer this question
Jay Franklin
Jay Franklin asked a question
Dec. 10, 2010
Is your contact center using Lync/Microsoft Office Communicator?
Customer Service
Information Technology
Sales
Call Center Tech
2 more topics
2 Answers • Answer this question
Jay Franklin
Jay Franklin asked a question
Nov. 18, 2010
Integrating email and text chat with your voice calls?
Customer Service
Information Technology
Sales
Contact Center Technologies
1 more topic
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Jay Franklin
Jay Franklin asked a question
Nov. 9, 2010
How can I make my contact center more green?
Customer Service
Information Technology
Sales
Contact Center Setup
3 more topics
3 Answers • Answer this question
Jay Franklin
Jay Franklin asked a question
Oct. 12, 2010
Do you have a Service Recovery Team at your company?
Customer Service
Operations
Sales
Contact Centers
5 more topics
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Jay Franklin
Jay Franklin asked a question
Oct. 4, 2010
What are the benefits of keeping an outbound call center in the US Vs. going abroad?
Customer Service
2 Answers • Answer this question
Jay Franklin
Jay Franklin asked a question
Sept. 29, 2010
What are the top internal metrics that you use to measure your contact center?
Customer Service
Information Technology
Sales
Contact Center Technologies
3 more topics
7 Answers • Answer this question
Jay Franklin
Jay Franklin asked a question
Sept. 21, 2010
What are the drawbacks of using and autodialer?
Customer Service
Information Technology
Sales
Autodialer
3 more topics
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Jay Franklin
Jay Franklin asked a question
Sept. 15, 2010
What are some 'ethical guidelines' that you follow when talking to customers?
Customer Service
Sales
Contact Centers
Customer Serivce Guidelines
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Jay Franklin
Jay Franklin asked a question
Sept. 7, 2010
How do you motivate your telemarketing employees?
Customer Service
Sales
Contact Centers
Employee Motivation
1 more topic
11 Answers • Answer this question
Jay Franklin
Jay Franklin asked a question
Aug. 26, 2010
Call centers: Automated phone systems vs. live person
Customer Service
Automated Phone Systems
Automation
Customer Service Representatives
3 Answers • Answer this question
Jay Franklin
Jay Franklin asked a question
Aug. 6, 2010
Do you use a predictive dialer system in your call center?
Customer Service
Sales
Auto Dialer
Call Center Tools
1 more topic
3 Answers • Answer this question
Jay Franklin
Jay Franklin asked a question
July 30, 2010
How do I roll out knowledge management in a call center?
Customer Service
Sales
Contact Centers
Knowledge Management
3 Answers • Answer this question
Jay Franklin
Jay Franklin asked a question
June 24, 2010
What call recording software do you prefer?
Information Technology
Sales
Call Recording
Cisco
1 more topic
9 Answers • Answer this question
Jay Franklin
Jay Franklin asked a question
June 8, 2010
Easy to use payroll solution for a small office?
Human Resources
Payroll
1 Answer • Answer this question
Jay Franklin
Jay Franklin asked a question
May 25, 2010
What are the best Voice Over IP systems available for a 75 person office?
Information Technology
Phone Systems
Telephony
2 Answers • Answer this question
Jay Franklin
Jay Franklin asked a question
May 20, 2010
How can I help my agents improve their customer service skills?
Customer Service
Sales
Call Center Agents
Contact Centers
22 Answers • Answer this question
Jay Franklin
Jay Franklin asked a question
April 29, 2010
What are the advantages of a dedicated hosting service?
Information Technology
Dedicated Hosting
Hosting and Bandwidth
6 Answers • Answer this question
Jay Franklin
Jay Franklin asked a question
April 7, 2010
How do you get involved with the PCI security standards council?
Finance
Finance Industry
Financial Services
PCI DSS
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Jay Franklin
Jay Franklin asked a question
Jan. 19, 2010
What are some of the newest trends to hit call center outsourcing?
Customer Service
Sales
Contact Centers
Outsourcing
1 Answer • Answer this question
Jay Franklin
Jay Franklin asked a question
Aug. 26, 2009
How can I motivate a young sales team?
Sales
7 Answers • Answer this question
Jay Franklin
Jay Franklin asked a question
May 20, 2009
Is there a Contact Center solution out there that includes a predictive dialer?
Customer Service
Sales
Contact Centers
6 Answers • Answer this question
Jay Franklin
Jay Franklin and 1 other person answered this question
May 13, 2009
Is your company using or evaluating Unified Communications services?
Customer Service
Information Technology
Unified Communications
2 Answers • Answer this question
Jay Franklin
Jay Franklin and 5 other people answered this question
May 13, 2009
How do you choose a company cell phone?
Customer Service
Information Technology
Phone Systems
7 Answers • Answer this question
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