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Jay Souder
Customer service rep,
United Airlines
-2 points
Experienced Customer Service Representative and technical training engineer. Knowledge of Total Quality Management and lean systems. Well-versed in Information Technology Service/Data Center Management. Currently working on my MBA.
Aug. 3, 2009
Jay Souder
and
2 other people
answered this question
Is customer service the first line of defense?
I wouldn't necessarily say its the first line of defense or the most important ingredient, but customer service is a very important to a successful start-up business. They serve as the "face" of the company. If they don't respond in the provided time limit, things ... more
