Share what you know with millions of people
Focus is the best place to turn what you know into remarkable content
Jennifer Phillips
Project Manager, Salesforce.com | Integrated Marketing Practices,
CoreMatrix Systems
100 points
As one of my favorite fellow CRM cohorts has been known to intone after many a conference call: You can't automate your way out of bad process!
I enjoy the challenge of understanding the business need and working to ...
I enjoy the challenge of understanding the business need and working to ...
As one of my favorite fellow CRM cohorts has been known to intone after many a conference call: You can't automate your way out of bad process!
I enjoy the challenge of understanding the business need and working to create a solution that means something great to the customer, the employee, the executive, while delivering actionable metrics! My goal is to help business maximize profitability in a way that adds value to the customer.
In other words, I'm all about the measurable win-win.
Areas of Interest
VOC / Customer Service / Social Integration
Marketing / Sales Technology Project Management
Data Stewardship
Requirements Gathering
Process Analysis and Redesign
Dreamforce 2010 Presenter
Salesforce.com MVP 2011
Orlando Salesforce.com User Group Leader
» read more
» read less
I enjoy the challenge of understanding the business need and working to create a solution that means something great to the customer, the employee, the executive, while delivering actionable metrics! My goal is to help business maximize profitability in a way that adds value to the customer.
In other words, I'm all about the measurable win-win.
Areas of Interest
VOC / Customer Service / Social Integration
Marketing / Sales Technology Project Management
Data Stewardship
Requirements Gathering
Process Analysis and Redesign
Dreamforce 2010 Presenter
Salesforce.com MVP 2011
Orlando Salesforce.com User Group Leader
Dec. 7, 2011
asked a question at this roundtable
Oct. 13, 2011
Oct. 13, 2011
Jennifer Phillips
and
1 other person
answered this question at this roundtable
Simplifying Social Business: The Business of Social Business
[10/12 @ 11 am]
What are the explicit steps you'd take to transform yours into a highly effective social business?
IMHO The answer to this question is: DEPENDS. The very first step is to define the folks in the organization responsible for moving down the Social path, and the timeline to an initial plan. In this way, you can be certain your company has the ... more
Aug. 6, 2011
answered this question
Aug. 6, 2011
answered this question
July 25, 2011
answered this question at this roundtable
