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Jeremy Cox

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Nov. 17, 2010

Jeremy Cox recommends this answer by Bruce Kearns

According to Salesforce.com, 73% of CRM users do not use 50% of the functionality available to them in their CRM systems. What do you think is the reason for this?

I have personally been involved with two full scale CRM implementations, and another re-implementation -- all of which were successful in meeting the stated business goals. One of the key problems with CRM implementations, and subsequent user adoption, is that the expected business goals and ... more

Information Technology

Cloud Computing

April 16, 2010

Jeremy Cox and 7 other people answered this question

What are some examples of good KPIs (key performance indicators) to track?

Alvin, before deciding on departmental KPI's you might want to think about overall business performance KPI's. Only then can you ensure that any subsequent departmental KPIs are aligned with your overall business objectives.
If you do it the other way round you are in danger of ... more

Business Intelligence

Key Performance Indicators

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