Share what you know with millions of people

Focus is the best place to turn what you know into remarkable content

×

Jeri Quinn

Follow Following Unfollow

President, Driving IR

30 points

Executive Business Coach and Management Consultant

WEB: http://www.drivingir.com/

Nov. 13, 2011

Jeri Quinn and 67 other people answered this question

What do you consider the difference between a manager and a leader?

A leader does the right thing and focuses on strategy and choosing the right targets. A manager does the thing right and focuses on resource efficiency and quality control. A boss is just an immediate supervisor. He or she may be a leader or a ... more

General Management

Human Resources

Oct. 30, 2011

Jeri Quinn and 22 other people answered this question

How can you train sales reps to have better conversations with prospects vs just pitching?

Authenticity and integrity are the keys to building trust and deepening relationships. If I only help you buy what is actually a good fit for you, even if it's not my product, then you'll buy from me when my product/service is a good fit. I ... more

General Management

Oct. 30, 2011

Jeri Quinn and 17 other people answered this question

What do you think is the top driver of customer loyalty?

Engineering an environment that activates customer loyalty is analogous to achieving a home run in baseball. Having a great product or service just gets you to first base. A great and necessary first step, but only a part of the picture. You also need a ... more

Customer Service

Customer Experience

Customer Loyalty

Following 7 Topics

Customer Experience

Customer Experience Management

Customer Loyalty

Customer Service

Sales Strategies

Following 0 People

Followed by 1 Person

Knowledgeable in 11 Topics

Customer Loyalty

#39 of 120

Customer Experience

#58 of 160

Customer Service

#258 of 785

#17 of 20

#66 of 87

#73 of 141

#128 of 217

#148 of 290

Sales Management

#398 of 522

General Management

#879 of 1194

#1188 of 2156