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Joao Paulo Miranda
Manager, Guest Services / Rooms Divisions,
Norwegian Cruise Line
-4 points
My long term experience in the service industry has taught me how to meet and exceed each Guest's expectations with service that sells. I have assisted all styles of Guests in all types of settings. I realize that acquiring ...
My long term experience in the service industry has taught me how to meet and exceed each Guest's expectations with service that sells. I have assisted all styles of Guests in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times.
I believe on people's empowerment through development. I am an excellent trainer who achieves ongoing success with my team by building morale, maintaining teams' self-confidence and training them to build relationships by improving their people skills.
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I believe on people's empowerment through development. I am an excellent trainer who achieves ongoing success with my team by building morale, maintaining teams' self-confidence and training them to build relationships by improving their people skills.
Dec. 19, 2011
Joao Paulo Miranda
and
12 other people
answered this question
What is the best way to become an expert in a given field?
OBSESSION... being obsessed about it makes you an expert! Any successful professional like CEOs and/or any other that makes the difference is obsessed about what he/she does! more