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Jan. 5, 2011
Joe Natoli
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22 other people
answered this question
Market research: Do customers really know what they want?
Jim York hit the nail squarely on the head -- your goal in querying customers in any way isn't to find out what they want -- it's to find out what they NEED. Much of the traditional approaches I have seen to this all ask ... more
July 21, 2010
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