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Sept. 9, 2011
Joel Geraci
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Z McGarigle
When customers tweet is it primarily to call out bad service, or to offer praise?
I have done both, although complaints always rise to the top in these venues. I think as a business owner (or social media rep) it is important to reply to all, even if just a 'thanks for the comment' tweet. Uber is one company I ... more
Sept. 9, 2011
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Steven Romero
Aug. 22, 2011
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