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John Marrett

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CRM & BI Consultant, e-reporting.ca inc.

38 points

CRM and Crystal Reports Training & Consulting since 1994. Maximizer CRM Certified Solution Provider.

Oct. 9, 2011

John Marrett recommends this answer by Andrew Baker

When working w/ cloud vendors, what can customers do to ensure data remains stored in US facilities?

David, it sometimes does matter for reasons that have nothing to do with patriotism. It matters, because not all rules are the same everywhere in the works.
Different jurisdictions have different laws related to privacy, law enforcement access to data with or without a warrant, and ... more

Information Technology

Cloud Computing

March 10, 2011

John Marrett recommends this answer by Steve Hosmer

What other CRM systems are available besides Salesforce.com for small companies?

Hi Jonathan,
Maximizer is an excellent tool for your size company and should definitely be considered with the other CRM products mentioned above.
What matters most, however, is what you want and need to do with the CRM. Matching company needs with the right CRM tool ... more

Customer Service

Oct. 16, 2010

John Marrett and 2 other people answered this question

Can online CRM truly provide the Integration Power that Customers require

With regards to your comment "Recent experience with Hosting providers leads me to believe that we are not there yet?": I would have to agree.
From what I have seen, there are two possibilities:
1. The major SaaS apps have links to many different apps. However, ... more

Information Technology

Sept. 16, 2010

John Marrett recommends this answer by Steve Hosmer

Has anyone tried Maximizer's CRM 11 Entrepreneur & Team Edition?

Hi Catherine,
Considering
- IT support
- Infrastructure - Hardware Requirements
- Hosted solution
for Maximizer.
IT Support Requirements
With its sweet spot in small to medium size businesses, Maximizer has done a great job of making a product that is easy to install, has ... more

Sept. 6, 2010

John Marrett recommends this answer by Steve Hosmer

CRM adoption: How do you get sales reps to use your CRM system?

Dan,
All the responders so far have focused on three areas
1. Provide value to the users
2. Provide incentive for use
3. Make using the system easy.
Let's "Focus" here on number 3, making the CRM system as painless as possible to use. If ... more

May 25, 2010

John Marrett and 4 other people answered this question

VoIP soft phone for use with a Mac?

Hello Stephen. In a Windows environment, I was introduced to softphones by someone who used X-Lite from CounterPath. There is a Mac version of X-Lite (http://www.counterpath.com/x-lite.html) but X-Lite is licensed for non-commercial use only.
So I purchased Bria (http://www.counterpath.com/bria.html). There is not only a Mac version ... more

Information Technology

April 12, 2010

John Marrett and 2 other people answered this question

Does 'all' CRM packages have enough functionallity?

One of the first things we ask our prospects is if they have created a "CRM Requirements" document.
If they haven't, then we will help them create one so that they understand what they really want their CRM system to do for them.
John Marrett ... more

April 3, 2010

John Marrett and 3 other people answered this question

What CRM Business Intelligence packages are available?

Hi there Dan. There are two important questions you have to answer before considering any CRM solution:
1) What problems are you trying to solve?
2) What is your budget?
Both questions are equally important. If you’re running an SMB and need basic CRM, you ... more

Business Intelligence

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