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John Murphy

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Founder, JohnMurphyInternational

110 points

We specialize in coaching Executives and Management Teams to deliver what they are capable of.

March 5, 2012

John Murphy and 9 other people answered this question

How do you retain top talent?

The elements that Valeriya ever to are important and I would call these the "hygiene" factors - they are a given if you have any wish to hold on to top talent. The other area is ensuring that the work they are doing is engaging ... more

Human Resources

Talent Management

Jan. 21, 2012

John Murphy is now following Samraj Peter and 10 other people

Dec. 29, 2011

John Murphy and 14 other people answered this question

What are 3 pieces of advice or traits to help a manager become a leader?

Great debate, and difficult to keep to three, but here goes!
INTEGRITY. Deal with every situation with integrity. It doesn't matter whether it is your boss, your customer, the hall porter, or your best executive, everything you do must be done with absolute integrity.
CONSISTENCY. ... more

Human Resources

Management Training

Dec. 21, 2011

John Murphy and 10 other people answered this question at this roundtable

Optimizing Content Marketing - What, When, & Where? [12/1 @ 11 am]

Are marketers emphasizing content quantity over quality?

This is a really good discussion. I do think that quality can be measured, and the greatest measurement is if people come back to your blog. If your focus is not on quality and only on quantity then you have seriously compromised your message.
The other ... more

Content Marketing

Online Marketing

Dec. 12, 2011

John Murphy and 3 other people answered this question

Agree or Disagree and Why: Entrepreneurs generally don't do well with rules, they make their own.

I suppose if they make their own rules, then they do follow them! But, Catherine, I think I get the question. In most cases I would hire an entrepreneur any time over one who isn't, but that is a generalization and it may depend on ... more

Human Resources

Dec. 11, 2011

John Murphy and 22 other people answered this question

What are your tips for social media business etiquette?

This is a great conversation and very helpful. I do not have any more to add other than what has been said, but I would repeat that one of the most irritating things is to be ignored when you engage. more

Customer Service

Dec. 7, 2011

John Murphy and 2 other people answered this question

Is the demand for virtual assistance growing?

I think the whole area of outsourcing will just continue to grow. For many entrepreneurs hiring an assistant to sit in an office they provide (if they have one!) is not a good use of money. However, it is not as simple as it may ... more

Information Technology

Virtual Assistance

Virtual Assistant

Dec. 7, 2011

John Murphy and 6 other people answered this question

When is the ideal time to have a performance review?

I would be of the same mind as Charlie - this is something that is continuous. Working with companies in a wide variety of industries, the companies who "institute" the annual review end up with more challenges than results. The reviews should be an ongoing ... more

Human Resources

Performance Review

Talent Management

Nov. 30, 2011

John Murphy and 1 other person answered this question

How do you best deliver a difficult message?

Anita, thank you for that. Great article!

General Management

Human Resources

Employee Communications

Employee Morale

Nov. 30, 2011

John Murphy asked a question

Can anyone recommend a customer centered model for an online and offline retailer?

Customer Service

Customer Experience Management

Distribution Channel Management

Nov. 21, 2011

John Murphy asked a question

How to develop a customer centered strategy for retail business, offline and online?

Customer Service

Customer Centric Strategies

Nov. 14, 2011

John Murphy and 16 other people answered this question

Do you think the ABC (always be closing) approach is dead?

I love this debate. I don't have an awful lot more to add that others have not said, but I do want to note that the old ABC died quite some time ago, and we should all be grateful. Salesmanship is at last being seen ... more

Always Be Closing

Sales Management

Nov. 14, 2011

John Murphy and 6 other people answered this question

What have been the major changes in sales strategies over the past 10 years?

One of the biggest shifts is the use and value of information that is available online, so now the salesperson is expected to know quite a lot of information before he/she has first meeting with a prospect. There is no excuse for not knowing it.
Secondly, ... more

Nov. 11, 2011

John Murphy and 4 other people answered this question

What are effective techniques to have voice mail messages returned?

Thanks for this, Trish, it's enlightening!

Information Technology

Nov. 11, 2011

John Murphy and 5 other people answered this question

What do you think about when a job candidate tells you they quit without having a new job lined up?

I would not jump to any conclusion that would affect my judgment of the candidate. People leave organizations for all sorts of reasons - I know I did! I would ask the question and, depending on the answer I get, would decide whether to pursue ... more

Human Resources

Nov. 9, 2011

John Murphy recommends this answer by Timothy Loftus

What do you consider the difference between a manager and a leader?

Anybody can be a boss (i.e.; Dictator) once they have been granted authority. An Eleanor Roosevelt quote is appropriate here: “A good leader inspires people to have confidence in the leader, a great leader inspires people to have confidence in themselves.” more

General Management

Human Resources

Nov. 7, 2011

John Murphy and 8 other people answered this question at this roundtable

Successful Tactics in B2B Demand Generation [11/11 @ 11 am]

Why do webinars work so well with today's busy prospects?

I think the reason that webinars work is that the buyers are looking and listening and not feeling any pressure to purchase, and, as a consequence are more open to what is being suggested in the webinar.Also, with many of the webinars you can view ... more

Demand Generation

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