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John Saywell

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Retail Scientist. CEO, RPM Retail

40 points

Retail scientist and entrepreneur. Founder of SaaS company RPM Retail. We have pioneered plain-English Business Intelligence for specialty retail chains and their suppliers.

WEB: Retail Scientist

July 22, 2011

John Saywell and 9 other people answered this question

How can small retailers encourage customer loyalty?

Loyalty = devotion, faithfulness. To earn this from customers a retailer has to be "famous" for one or more of the following attributes - convenience, product range, price or service.
While being brilliant in these areas is difficult, all successful retailers are significantly better in ... more

Customer Loyalty

July 20, 2011

John Saywell and 1 other person answered this question

At what point should a small retail store consider purchasing a POS system?

Every retail store should use a POS system. They are so quick and easy to set up and use now - that the benefits out-weigh the costs.
Benefits (even for a one-person store) include:
- measurement of sales results to guide future decisions
- more accurate cash handling ... more

July 20, 2011

John Saywell and 1 other person answered this question

What are best practices for selecting the right POS system for a small business?

The first step is to prioritise the outcomes required from a POS implementation. Here's a starting list to be considered before getting down to the system details and features:
1. Inventory management - Do you want the system to automate replenishment / ordering from suppliers?
2. Easy ... more

July 20, 2011

John Saywell recommends this answer by Lyndsay Wise

Does the use of Excel as a reporting tool create multiple versions of the truth?

I think that Dan brought up a good point of the use of SharePoint or some alternate way of version control or the ability to control the output of data. Unfortunately, otherwise what Wilkerson says is true - in many companies multiple end users are ... more

Information Technology

Business Intelligence

July 20, 2011

John Saywell recommends this answer by Dan Linstedt

What are some ways to empower BI business users to be self-sufficient?

I don't debate the nature of BI-Ready, nor any other tool out there that claims to help with Self-Service BI.
I DO debate what "self-service BI" means... I DO think that before Self-Service BI can actually be implemented "properly", the following elements MUST be in place:
* ... more

Information Technology

Business Intelligence

Information Management

July 16, 2011

John Saywell and 3 other people answered this question

What are the common traits of a customer-centric company?

The number one trait in my experience is a company culture that empowers employees (at all levels) to use their initiative to do whatever is required to satisfy a customer.
This culture can't be faked. Company leaders must believe in it so fully that they truly ... more

Customer Service

Customer Centric

July 14, 2011

John Saywell and 1 other person answered this question

Has the consumerization of IT had any significant impact on the business intelligence industry?

The consumerization of IT is pushing mobile and social platforms into businesses - and this is changing the expectation of all employees that they should be able to access relevant, timely, easily understood information. Compare enterprise BI tools with the ease of searches on Twitter, ... more

Information Technology

Business Intelligence

Consumerization of IT

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