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Jorge Gros

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March 16, 2011

Jorge Gros recommends this answer by John Prpich

Does what college a candidate went to make a difference when sifting through candidates? Why?

It really depends on who is doing the sifting and the profession. If you were an engineer and you attended MIT or Stanford, then it may make a difference. If you were a busines graduate and you attended the Kellogg School of business, it may ... more

Human Resources

Candidate Screening

Jan. 31, 2010

Jorge Gros recommends this comment by Dan Swanson

Are call center scripts effective, or do they just create more customer strife?

I personally hate talking to people who are working from a script and are either not well enough trained, or afraid of being reprimanded, to deviate from the script. You ask a question that isn't on the script, and the rest of the conversation has ... more

Customer Service

Oct. 24, 2009

Jorge Gros recommends this comment by Bob Light

Most frequent reasons for outsourcing failure ?

An excellent question James, though one with many answers depending on the given situation (ie what is outsourced, near- vs off-shore etc)
In general, my opinion is that outsourcing fails because of poor communication and improper expectations set by both parties involved. Outsourcing vendors make ... more

Customer Service

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