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Joseph Bushey

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President & CEO, POS World, Inc.

58 points

Experience architecting, implementing and supporting a wide range of business systems using barcode scanners, touch screen monitors, cash drawers, label printers and other point-of-sale technologies and software.

Strategic marketing, business consulting, business systems, point of sale, restaurant POS solutions, software ...

Experience architecting, implementing and supporting a wide range of business systems using barcode scanners, touch screen monitors, cash drawers, label printers and other point-of-sale technologies and software.

Strategic marketing, business consulting, business systems, point of sale, restaurant POS solutions, software development, network architecture, business process automation. Customer interactive kiosk software development and digital signage solutions.

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WEB: INTOUCH KIOSK

May 7, 2012

Joseph Bushey and 5 other people answered this question at this roundtable

Marketing Thought Leaders: A Conversation with Joe Chernov [4/27 @ 10 am]

Recent studies show that less companies are blogging. What is the key reason? Do you see a blogging revival in the future?

I definitely agree that it is more a matter of time. There are so many areas coming to the forefront and evolving. Where blogs were once the big "thing" we now have Twitter, Facebook, LinkedIn and many other areas. Marketing is an unwieldy beast these ... more

Content Marketing

Content Marketing Program

May 7, 2012

Joseph Bushey and 3 other people answered this question

Should employees be involved in the development of a company's strategy?

I think the mist important question a leader must always be fastest to answer is "why". Employees want to be part of something they believe in. I think making sure everyone understands why you do what you do, it helps them engage and further refine ... more

Human Resources

May 7, 2012

Joseph Bushey and 5 other people answered this question

Can you recommend a Voip solution for my small business?

I recommend Avaya IP Office. It has been used by my company for many years and has been easy to expand as our needs grew. more

Information Technology

May 7, 2012

Joseph Bushey and 3 other people answered this question

How can I persuade customers to not only visit my site but actually buy?

I think it really comes down to "perceived credibility" in the vast expanse of the web. This is everything from the brand, the conveyed image and messaging, how professional the site looks and having a range of best practices such as easy to access company ... more

May 7, 2012

Joseph Bushey and 1 other person answered this question

What are good examples of Knowledge Base software (for customer support)?

I particularly like Cerberus Helpdesk for a couple of reasons. One, it has a great system for managing inbound support via email and allows for creation of Helpdesk tickets easily for phone based support. It also has a good knowledge base that's easy to host ... more

Customer Support

May 7, 2012

Joseph Bushey and 13 other people answered this question

What can we do as business people to help reduce the poverty in the United States?

I actually began my entrepreneurial journey coming from poverty and can say America hasn't failed me. I feel the best option for those among us who have triumphed in the face of adversity can make all the difference simply mentoring and sharing their stories with ... more

Human Resources

May 7, 2012

Joseph Bushey and 11 other people answered this question

Which tactic do you find most efficient in B2B lead gen and why?

I run two B2B companies and can definitely say that nothing has been more effective than partnering with others in my industry. The why is two fold. Not only do we get leads that essentially cost us little or nothing, we have the huge benefit ... more

Contact Centers

Email Marketing

Nov. 2, 2010

Joseph Bushey and 1 other person answered this question

How do you take good customer service and monetize it?

By far the emphasis should be on retaining clients. However, we should always be seeking to attract new customers.
I believe you should identify every touch point with a customer. You should then think about what the ideal customer experience would be, just like a ... more

Customer Service

Customer Retention

Oct. 20, 2010

Joseph Bushey and 17 other people answered this question

How to deal the angry customer? when he is visiting you personally or he is making a phone call?

I am a firm believer that anxiety is the enemy we're up against in the vast majority of customer experience failures. Often expectations have been set that aren't met or communication hasn't been timely. That said, your first priority should be to reassure the customer ... more

Customer Service

Oct. 1, 2010

Joseph Bushey and 8 other people answered this question

Do you think social media should be opened up as tool for full time customer service agents?

This is an area that requires specialized training. I strongly recommend against a broad level of access to social networks. I also recommend never promoting social networks without trained staff monitoring them. Most people expect very fast responses and action with complaints or questions. more

Customer Service

Focus Interactive Summit

Oct. 1, 2010

Joseph Bushey and 4 other people answered this question

How is Web 2.0 altering the customer service landscape?

I think it's the greatest thing to happen for small businesses. Large companies that make a decision in a relatively small part of their business end up crucified on social media networks. Most large businesses have wised up and now have dedicated resources monitor and ... more

Customer Service

Customer Support System

Oct. 1, 2010

Joseph Bushey and 8 other people answered this question

What technologies do I need for a successful customer service team?

I recommend ahead of time that you consider your needs over the next 3-5 years before coming to any conclusion on a solution. Speaking from experience with multiple startups, here is what I think are good considerations:
You should envision your ideal customer experience and think ... more

Customer Service

Information Technology

Customer Service Team

Oct. 1, 2010

Joseph Bushey answered this question

How does customer service in B2C companies differ from B2B companies?

There is s distinct difference in expectations. For example, with an ecommerce / catalog operation, B2C customers expect you to have comparable return policies or even free return shipping, etc to compete with Wal Mart or other local stores. In B2B this is almost never ... more

Customer Service

B2c Customer Service

Customer Service Methods

Following 3 Topics

Customer Service

Merchant Services

Following 0 People

Followed by 1 Person

Knowledgeable in 8 Topics

Customer Service

#88 of 785

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Information Technology

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Social Media Sites

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Focus Interactive Summit

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