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Julian Tocato

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Manager, Strategic Operations, IPCO

15 points

Sept. 21, 2011

Julian Tocato asked a question at this roundtable

Security Awareness Roundtable: Security Awareness Month Transformation [9/21 @ 11 am]

What are actual examples of Security Awareness Event successes and failures?

Human Resources

Information Technology

July 28, 2011

Julian Tocato asked a question

What is the difference betweem IaaS and Infrastructure Hosting?

Information Technology

Infrastructure Hosting

July 28, 2011

Julian Tocato is now following Ricardo Gomez and 5 other people

July 28, 2011

Julian Tocato recommends this answer by Doug Shaw

How would you handle an employee who is eager for growth, but there are no opportunities in the Co.?

I'd encourage and help them to look elsewhere, simple as that. That way, when a future possibility arises - they may think "hey I'd love to go back to that great manager who so selflessly helped me develop".
I used to have a boos who got ... more

General Management

Human Resources

Career Development

July 28, 2011

Julian Tocato recommends this answer by steve rowe

POLL: Do you think Congress will reach an agreement on the debt ceiling before the Aug. 2 deadline?

No. That would presuppose that they understand economics. Nothing they've done thus far shows the even the kind of thoughtful deliberation commonly seen in first graders and some German Shepherds. more

July 27, 2011

Julian Tocato asked a question

Amazon P/E = ~100. What factors contributed to Amazon's success over the past decade?

Information Technology

May 4, 2011

Julian Tocato asked a question

What enterprise feedback management software offers the best value for the functionality?

Customer Service

Business Research

Data Collection

Feb. 17, 2011

Julian Tocato recommends this answer by Thomas Mandell Jr

What do you include in your Out-of-Office reply?

Though I've never heard the topic of using the 'out-of-office reply' come up when filling out my tax forms or reading the 'how to do my new job' manual, it seems to be a better idea that not to utilize one. The reply serves multiple ... more

General Management

Human Resources

Out-of-office Reply

Feb. 17, 2011

Julian Tocato recommends this answer by Jeff Morrow

What are the top 3 things to remember when delivering a presentation?

Here are a couple of other thoughts. One of the best pieces of advise I got many years ago apply's now;
Tell em what they are going to hear,
Tell em,
Tell em what they just heard.
If you think of this while you are ... more

General Management

Jan. 24, 2011

Julian Tocato asked a question

What's more important in Market Research: The quality of the data or the quality of the researcher?

Human Resources

Data Collection

Jan. 19, 2011

Julian Tocato recommends this answer by Jaxi West

How do you differentiate between customer service and marketing?

When you are engaging in customer service, you are marketing. Every aspect of your business and every employee in your business is your constant voice/image of that business. They are overlapping and intertwined, but I agree, they are different aspects of this.
You could spend ... more

Customer Service

Jan. 19, 2011

Julian Tocato recommends this answer by "Hania" (Anna) Whitfield

Should customer service be taught?

David, you are so right! I train customer service and operations and I have always reminded owners and managers that you can train anyone someone how to properly sell, but you can't train personality. Always hire a person who connects well with people. You can ... more

Customer Service

Human Resources

Corporate Learning

Jan. 18, 2011

Julian Tocato asked a question

What is the world's strongest brand?

Corporate Brands

Jan. 18, 2011

Julian Tocato recommends this answer by Margaret Johnson

Focus Research Insight: When should a company hire a consultant for technology evaluation?

This is a very complex question. The challenge of most IT organizations is that they don't know what they don't know. We have all seen numerous examples of technology decisions made that, to us consultants, appear to have been made in a vacuum. And we ... more

Information Technology

Jan. 17, 2011

Julian Tocato recommends this answer by Roy Russo

What are/will be the biggest impediments to the marketing automation market reaching its potential?

1. Pricing. Historically, I believe this was the major impediment, as it was extremely expensive to justify MA in a marketing budget - it was not a well-known technology with clear benefits. The market today offers many low-cost alternatives, and the higher cost alternatives are ... more

Jan. 5, 2011

Julian Tocato and 3 other people answered this question

Why should you assume that employees need to be trained from scratch?

Employees need to be trained from scratch in the sense they need to be provided insight into the nature of the business, product, operation, culture, etc. But, I would offer that basic skills are basic skills. A person, regardless of education or experience with another ... more

Human Resources

Employee Training

Jan. 5, 2011

Julian Tocato recommends this answer by Jessica Groopman

Market research: Do customers really know what they want?

I am reading a very interesting book right now that addresses this very question from an anthropological perspective. The Culture Code: An Ingenious Way to Understand Why People Around the World Live and Buy as They Do, by Clotaire Rapaille, discusses how effective marketing techniques ... more

Consumer Insights

Customer Surveys

Market Reserach

Nov. 10, 2010

Julian Tocato asked a question

Is marketing more effective in certain sectors than others?

Industry Marketing

Strategic Marketing

Nov. 10, 2010

Julian Tocato recommends this answer by Jessica Groopman

How do you keep on top of changing customer behaviors?

Certainly one way would be to ask them. A systematic way of doing this is by taking a sample of your customers and surveying them.
I should mention that perhaps the first point to consider is: what am I trying to understand about my customers' behavior ... more

Customer Service

Customer Listening

Customer Satisfaction

Customer Service Strategies

Nov. 9, 2010

Julian Tocato recommends this answer by Ben Leet

Surveys without an incentive get a higher response rate??

I think the key word here is "engagement". If the audience is engaged with the survey, they are more likely to respond and see it through to the end. If it's designed poorly and demonstrates that the respondent is just another number, then even those ... more

Customer Service

Market Research

Nov. 8, 2010

Julian Tocato recommends this answer by Jelena Stosic

Strategies for making meetings productive?

I would agree with Jessica that you need to be prepared for the meeting, even if you do not lead one. Prepared with as more as possible figures and data.
Also, you need to know your participants - that can help you with a choice ... more

Meeting Planning

Nov. 2, 2010

Julian Tocato asked a question

Is Twitter an effective recruiting platform?

Human Resources

Business Partnerships

Nov. 2, 2010

Julian Tocato asked a question

How do you monitor your brand's reputation online?

Customer Service

Brand Awareness

Brand Monitoring

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Customer Service

General Management

Human Resources

Information Technology

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