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Dec. 27, 2011
Julianne Durante
and
17 other people
answered this question
Are surveys and polls still a valuable tool for learning from customers?
Yes. How can you know what your customers and clients want if you don't ask. Whether you do this in an organized poll or survey or by having reps make individualized contact, the feedback loop is important. Especially useful can be surveys that directly address ... more
Dec. 7, 2011
answered this question at this roundtable
