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Kara Rieben
Account Executive,
eGain Communications
0 points
•Currently selling into mid-market and enterprise level prospects.
•Products and services include solutions and software applications for Knowledge Management, Web Self-Service, Phone, Email mgmt., Live Chat, & Social Media, in both a SaaS and On-Premise offering.
•Conduct PowerPoint presentations and in-depth ...
•Products and services include solutions and software applications for Knowledge Management, Web Self-Service, Phone, Email mgmt., Live Chat, & Social Media, in both a SaaS and On-Premise offering.
•Conduct PowerPoint presentations and in-depth ...
•Currently selling into mid-market and enterprise level prospects.
•Products and services include solutions and software applications for Knowledge Management, Web Self-Service, Phone, Email mgmt., Live Chat, & Social Media, in both a SaaS and On-Premise offering.
•Conduct PowerPoint presentations and in-depth online product demonstrations.
•Manage one to six month sales cycles.
•Present value propositions and generate proposals.
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•Products and services include solutions and software applications for Knowledge Management, Web Self-Service, Phone, Email mgmt., Live Chat, & Social Media, in both a SaaS and On-Premise offering.
•Conduct PowerPoint presentations and in-depth online product demonstrations.
•Manage one to six month sales cycles.
•Present value propositions and generate proposals.
Great question and a common concern for many call center managers and operations personnel. eGain published the following article that is highly applicable; "Make Your Contact Center Emotionally Intelligent":
http://www.egain.com/docs/articles/article_dcrm_08may.htm
About eGain:
eGain is a provider of multichannel customer service and knowledge management software for in-house or on-demand ... more