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Karen Black

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6 points

Oct. 18, 2011

Karen Black and 12 other people answered this question at this roundtable

Sales Training Doesn't Work - Unless You do THIS [10/14 @ 11 am]

What do you do if your top producer refuses sales training?

All good answers but I sense there is more background to this scenario than just a top performer refusing training. I have to ask WHY is the training being refused? Has there been previous (worthless) training? Are your reps sitting in training instead of making ... more

General Management

Human Resources

Oct. 18, 2011

Karen Black and 17 other people answered this question

What is the key to teamwork?

All of the above but also "listening" -
- Listen to understand the desired goal
- Be willing to listen to all views and ideas from every member of the team.
- Be willing to "let go" of the idea or process that you thought was ... more

Human Resources

Information Technology

Oct. 10, 2011

Karen Black recommends this answer by Mike Muhney

Do we need the word 'Social' anymore?

To be relevant in today's marketplace CRM has to imbed social media elements. The true distinction of CRM incorporating this will eventually exclude (sooner rather than later) those CRM brands that don't incorporate it. Therefore, the norm for CRM will have it. The need to ... more

Customer Service

Oct. 7, 2011

Karen Black is now following Dr Natalie Petouhoff

Oct. 5, 2011

Karen Black and 3 other people commented on this post

On “Pain Points” and Competitors

I agree with getting rid of the "pain points" term - seems negative. Good points in your dialog. more

Competitive Selling

Oct. 4, 2011

Karen Black and 23 other people answered this question

How do you fight procrastination?

This link came to me in an email from a coworker, struck a chord so clicked thru - I'm procrastinating. I read the responses; didn't learn anything really that I haven't heard before - I'm procrastinating. And now I am answering this question instead of ... more

Procrastination

Time Management

Oct. 3, 2011

Karen Black asked a question

What should your response time be to external customer inquiries? For internal customer inquiries?

Customer Service

Customer Satisfaction

Oct. 3, 2011

Karen Black and 12 other people answered this question

Facebook can track what you do online, even when you're logged out. What is your reaction to this?

In talking about this topic with social media gurus, Facebook is only one of many who track your online activity.
Many companies are now getting on board so they basically follow you around the Internet. It sounds shady, but like Darrell said, it is not ... more

Information Technology

Sept. 28, 2011

Karen Black and 10 other people answered this question at this roundtable

How to Measure the ROI of Marketing Automation Software [9/22 @ 11 am]

What is the number one reason companies are buying marketing automation? (right or wrong)

The perfect marketing automation system eliminates having to enter/create data more than once. It should tie in with the overall client/server (information also used by other divisions within the company) for seamless integration and accessibility. more

Sept. 28, 2011

Karen Black and 9 other people answered this question

Reading email on mobile: how important is it that it looks good?

I like email to look good for professional communications but between friends, I prefer what I call SSS (Short, Sweet and Simple). more

Email Marketing

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Customer Service

Information Technology

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