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Karen Kiely

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Creative Online Consultant & Designer

10 points

I specialize in providing creative online solutions including social marketing, design, community management and content generation.

WEB: KarenKiely.com

Nov. 6, 2011

Karen Kiely is now following Harley McKenson and 1 other person

Nov. 4, 2011

Karen Kiely recommends this answer by Chad White

What's your definition of spam?

Ahh, cue marketers waxing nostalgic about how spam used to mean malicious, fraudulent email from dark places and lamenting about how consumers need to be educated about how that definition is still the right one. But times have changed and as ISPs have done an ... more

Email Marketing

Nov. 3, 2011

Karen Kiely answered this question

How would you compare Chime.In to other social sites like Twitter and LinkedIn?

What Facebook is for friends and Linkedin for professional connections Chime.in is for interests. I would say it's similar to Twitter in that Twitter, for many, is about keeping up with those people tweeting about your interests. I'd also liken it to Tumblr in terms ... more

Nov. 3, 2011

Karen Kiely recommends this answer by Owen McGab Enaohwo

What are the challenges to outsourcing social media customer service?

I think in order to outsource your social media customer service effectively you have to back it up with content marketing and use social media sites as additional hubs to share content that you have created on your site. The core goal is to get ... more

Customer Service

Social Customer Care

Social Customer Service

Nov. 3, 2011

Karen Kiely recommends this answer by Bruna Esteves

Who else is considered a social media scientist like Dan Zarella?

John Gerzema, Seth Godin, Brian Solis, Charlene Li and Jeremiah Owyang

Social Business

Oct. 31, 2011

Karen Kiely and 5 other people answered this question

What small to medium sized businesses need Social Media the most?

All sorts of businesses, but in particular small- to medium-sized businesses need a social media presence.
I would put this down to two main reasons:
1) In a small business environment, there is, presumably, more scope for creative social media initiatives to help set the business ... more

Business Growth and Development

Oct. 31, 2011

Karen Kiely and 2 other people answered this question

How do you like the new Google Reader?

I find the interface much slicker and like you say, much more consistent with the styling of Plus and the redesign of Google's other products in the past view months.
However, I would say that they will have lost some users due to the radical change ... more

Information Technology

Customer Experience

Oct. 25, 2011

Karen Kiely answered this question

What is the strategy behind having an 'invite only' social media site?

I would consider there to be three main reasons for having an invite-only social media site:
1) Exclusivity fosters more excitement for users than if just anyone could join. It is classic marketing practice - creating scarcity in order to drive demand for it.
2) Invite-only sites ... more

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