Kashif Siddiqui

CRM Expert with over 11 years of professional experience in sales, presales, consulting and implementation of CRM, ERP and eCommerce software solutions. Successfully sold solutions (both products and services) to customers in the Software, Financial Services, Telecommunications, Government, Education, Pharmaceuticals, and Manufacturing Industries.

Core CRM Competences

• Sales cycle management
• Lead conversion and optimization
• Account planning
• Dashboards design and implementation
• Sales performance analysis
• Campaign creation and management
• Events management
• Campaign response analysis
• Document management
• Change management
• Service performance analysis
• Web site lead capture
• Agent performance management
• Solution management
• Trouble Ticket Management

KEY SKILLS

CRM Applications Trainer
Focusing on CRM OnDemand (SaaS) product
CRM Product and Strategy Specialist
Advisor to Senior Management on Corporate CRM Issues
IT Consultancy, Project Management, Need & Gap Analysis
Product Support, Infrastructure Planning,
BPR, Resource Allocation, E - Commerce, Troubleshooting
Client Relationship Management, Negotiation
Business Process Modeling, Pricing Management
Knowledge Management Initiatives, Training
Communication & Interpersonal Networking,
Conflict Resolution, Group Dynamics, Synergy
Specialties

Salesforce.com, Siebel CRM OnDemand, Siebel On Premise, Peoplesoft CRM, Oracle CRM Expertise