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Kenan Bektas

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Director, DB Streams, Inc.

54 points

Jan. 26, 2010

Kenan Bektas and 1 other person answered this question

Focus Research Insight: How would you like to pay for technology?

It is totally depending upon the industry. In my are field, telecom, the trend is 'long term contracts with lower fees'. I have been supporting that idea for a decade. Now, glad to see it is happening. more

Small Business

Focus Research Insight

Jan. 26, 2010

Kenan Bektas and 15 other people answered this question

What are the most common CRM implementation mistakes?

(Assuming that you already have a customer database). Data migration (DM) (process) is the most important one. The others somehow can be fixed or recovered. However, if DM goes wrong it may take a (very long) while to get done due to lots of compatibility ... more

CRM

Implementation

Jan. 26, 2010

Kenan Bektas and 2 other people answered this question

Is MSCRM the best option for mid-size enterprises?

While I am responding to your question (title), I say 'absolutely not'.
As everything else, MS produces carppy products and uses general public as a 'tester' for their products. You test it and report the bugs (for free) to them. It is abuse..
There are ... more

Information Technology

Sales

CRM

Enterprise CRM

Jan. 26, 2010

Kenan Bektas answered this question

how can i apply as a call center agent?

You meant 'http://www.callcenterjobs.com/' ?

Jan. 26, 2010

Kenan Bektas and 2 other people answered this question

What features aren't necessary for business phone systems?

What is the nature of your business and number of extensions you require?

Information Technology

Small Business

Phone Systems

Jan. 26, 2010

Kenan Bektas recommends this answer by Rich Moncure

What's the best VoIP phone system?

I agree with many of the previous answers. There is no 'best' solution. The answer is very dependent on many factors within the company desiring service. For the most part, I would heartily agree that a hosted solution, though it sounds enticing on the service, ... more

Information Technology

Jan. 25, 2010

Kenan Bektas and 5 other people answered this question

Is it Ethical to Record Your Candidate Interviews?

It is ethical as long as you notify the other party. However, on the flip side, the person you are interviewing may not feel comfortable or act naturally if they know that a recording is in place. more

Jan. 25, 2010

Kenan Bektas and 3 other people answered this question

How can I make sure my computer telephony integration project is a success?

In what environment? Windows, Linux or Unix?

Information Technology

Phone Systems

Staff

Jan. 21, 2010

Kenan Bektas and 1 other person answered this question

Smooth call center operations?

A manager always needs have a good overview of pretty much everything in business. In other words, control of day-to-day operations.
Also, a robust IT infrastructure. I can definitely provide you with a free consultation on that. Feel free to email me at info at ... more

Jan. 21, 2010

Kenan Bektas and 5 other people answered this question

E CRM: Any suggestions on a low cost or free hosted CRM?

I can definitely help out on that. You can write me once you have a moment.
info@voicersuite.com
www.voicersuite.com

Jan. 21, 2010

Kenan Bektas and 3 other people answered this question

What's a BPO call center?

It stands for Business Process Outsourcing (Call Center). Basically, managing your business (customer) relations thorough companies located remotely, such as India, Philipinnes. Kind a little privitization on your business operations.
If you like to discuss/learn more, you can write me: info@voicersuite.com
www.voicersuite.com more

Customer Service

Information Technology

Sales

Business Process Outsourcing

1 more topic

Jan. 21, 2010

Kenan Bektas and 1 other person answered this question

Looking for Customer Relationship Management PPT template that explains ROI

Perhaps, I coudl help out on that. Please email client segments.
info at voicersuite.com
www.voicersuite.com

CRM

ROI

Jan. 21, 2010

Kenan Bektas and 7 other people answered this question

Which Windows are you running -- XP, Vista or Windows 7 -- and why?

believe it or not all Windows versions are still based on DOS. That's why you get all those blue-screens. It is the same crap. I don't use any of.
Version 7 is even worst. Just fancy but stability is minus 1. Not even 0. more

Information Technology

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Kenan Bektas

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Kenan Bektas

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Knowledgeable in 23 Topics

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