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Kerri Groves

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President, LookOut Software Inc.

125 points

Relationship Management Software Professional - consulting, training and implementation services complement our SharePoint CRM for companies globally -small, medium and large.

WEB: SharePoint CRM

9 hours 13 minutes ago

Kerri Groves asked a question

Why do people STILL believe that implementing CRM should be easy?

9 hours 22 minutes ago

Kerri Groves answered this question at this roundtable

Dos and Don'ts of Small Business Marketing [5/29 @ 11 am]

With all the different online marketing channels what are some guidelines SMB's with limited resources can follow to manage it all?

1. Find a few good outsource resources to keep your costs down
2. Pick a few strategies that are likely to bring results based on what you sell and how your potential customer buys
3. Start small and keep it going long enough to test ... more

Small Business Marketing

May 24, 2012

Kerri Groves and 7 other people answered this question

What would you do if a direct competitor requests to add you to their Linked In network?

Douglas, exactly ! Unfortunately for me that could be the case. Appreciate your comment. Thanks. Kerri more

Information Technology

April 9, 2012

Kerri Groves is now following Sam Wee and 8 other people

April 8, 2012

Kerri Groves and 9 other people answered this question

What are your views on social influence scores?

Mick, so far it seems the jury is still out in regard to ROI for social activity investment! With all things "social media" I take the view that in business you cannot afford to ignore it but just how much time you invest must be ... more

March 25, 2012

Kerri Groves and 10 other people answered this question

Why do baby boomers managers have little to no relationship with their employees?

Veronica, this is a really silly assumption obviously based on limited information as outlined from the great and insightful answers posted. The positive in this question however is that it brought forward intelligent and interesting replies. Being a boomer myself, with a mother (Veteren) and ... more

Human Resources

Corporate Culture

Employee Relations

March 25, 2012

Kerri Groves and 11 other people answered this question

How many sales people should a tech start-up employ in its first year of business?

How many sales people should a tech start up employ in its first year? Will, this really depends completely on whether the start up business has financing. If you were able to raise 10 million then you could hire several people but if you are ... more

Human Resources

March 18, 2012

Kerri Groves and 23 other people answered this question

Is the new iPad (aka iPad 3) the end of the PC?

Yeah Dennis - agree 100% with every word.

Information Technology

Feb. 29, 2012

Kerri Groves and 2 other people answered this question

How do people find the time to get 5000 Points on Focus and what is the ROI?

Hi Bob and Jennifer - thanks for your thoughtful responses. Kerri

Social Networking

Feb. 26, 2012

Kerri Groves recommends this answer by Bob Parsons

Why aren't more corporate websites social?

Your question presumes that having a social corporate website is good. Social-enabled websites are not necessarily good for every business and if done incorrectly they can hurt business. Like shoes that do not come in widths- social networking does not fit everybody.
If you have ... more

Corporate Website

Feb. 20, 2012

Kerri Groves and 2 other people answered this question

How do Baby Boomers handle business on a cell phone?

Hi Todd, great to hear. Was interested in people's thoughts on the topic. Now I have yours. Thanks for taking the time. more

Human Resources

Mobile Workforce

Feb. 19, 2012

Kerri Groves and 1 other person answered this question

What's your sales success formula?

I first work at understanding the essence of the business situation and then I focus on moving people's knowledge forward rather than trying to "sell" them on anything. Essentially presenting myself as a potential expert "partner" where the prospect comes to the realization that we ... more

Jan. 22, 2012

Kerri Groves recommends this answer by Michael A Brown

Is it rude to ignore potential vendors when you initiated the enquiry?

Hi Kerri! Yes, it is rude. We would not want it done to us.
In our experience, it is often caused by embarrassment: the person who is “filling in a form, calling, participating in a presentation, discussing pricing,” is doing so in the mistaken belief ... more

Sales Communication

Jan. 11, 2012

Kerri Groves and 30 other people answered this question

Is CRM really worth the hassle?

Barrett, I agree completely and thank you for your interest in our company (although it was not my intention with this post). I too find it frustrating that people are always trying to sell their technology rather than on understanding the reason a system is ... more

Customer Service

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