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Kregg Ray

General Manager, AppShore US LLC

40 points

Over 25 years of software sales and sales management experience. Founder and General Manager of AppShore US LLC., a small business oriented, online (web based, hosted) CRM solution.

WEB: AppShore Blog

Jan. 22, 2010

Kregg Ray and 12 other people answered this question

Does anyone have any comments on Salesforce.com CRM product?

Hi Gerald,
You'll find lots of interesting comments regarding salesforce.com here:
http://www.appshore.com/?&op=customercare.base.testimonials
The comments of past users of salesforce.com who have posted in reply to your question are very indicative of the sentiments expressed by most small business people I have spoken to over the past several years. ... more

Information Technology

Sales

Cloud Computing

CRM

June 11, 2009

Kregg Ray and 5 other people answered this question

I'm researching CRM systems and I would like to get some relative pricing so I can do a cost comparison. Is there any way I can do this without speaking to the vendors?

All the answers provided are helpful but seem to be oriented toward on premise solutions which are typically very expensive for a variety of reasons like those described in the posts here. On the other hand, hosted CRM solutions are usually priced on a flat ... more

Information Technology

Sales

CRM

June 11, 2009

Kregg Ray and 2 other people answered this question

About how long would a hosted CRM implementation take (30 users)?

Thomas is right, hosted solutions should be extremely fast and easy to implement. The time required depends a lot on how well prepared you are to move forward. If you have your data organized and ready to be imported, if you know what customization you ... more

Information Technology

Sales

CRM

June 11, 2009

Kregg Ray and 2 other people answered this question

Tailoring CRM

From your question Korey, it sounds as if you should be focusing on a small business oriented CRM solution. And, for the sake of full disclosure, I am affiliated with AppShore, an online CRM solution that caters to small business. Caty offers great advice on ... more

Information Technology

Sales

CRM

June 11, 2009

Kregg Ray and 3 other people answered this question

Will someone need to be trained to be the CRM administrator?

Sarah is right, a lot depends on the skills the CRM administrator brings to the position. But, whether there is a need for training also depends a lot on the CRM product itself and the environment in which it is being implemented. For example, salesforce.com, ... more

Marketing

Sales

CRM

June 11, 2009

Kregg Ray and 4 other people answered this question

What are the advantages of integrating a CRM to my existing contact center?

There are several advantages to integrating CRM with contact centers. Call Center software is typically based on telephony technology and therefore focuses on the automation of the outbound calling capabilities, or if it is an inbound contact center, automation of the response process (making sure ... more

June 11, 2009

Kregg Ray and 2 other people answered this question

Why would a person purchase a full CRM system rather than go with an email tool like Constant Contact? What I mean is, what are the main differences between the two?

Chris has hit on many of the key points in his reply. Answering as a co-founder of an onilne CRM solution (AppShore) I can add a little more color based on small business customer feedback. Specifically, many CRM solutions, like ours, have built-in email campaign ... more

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Share what you know with millions of people

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Kregg Ray

Recent Activity

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